Open To Work
Jennifer Barnhart
Citibank
Chambersburg,PA
Work Preference
Desired Job Title
Maintenance Control Analyst Maintenance & SustainCompliance Business Control Associate Quality Control AnalystOperations Assistant
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Chambersburg, PA, US
Open to relocation:
Yes
Important To Me
Work-life balancePaid time off
30
Years of experience
Results-driven Maintenance Control Analyst with expertise in operational efficiency and compliance monitoring. Proven track record in issue resolution and control testing, driving impactful process enhancements.
Work History
Maintenance Control Analyst Maintenance & Sustain
3 Years 5 Months- Analyzed control processes to ensure compliance with regulatory standards.
- Assisted in developing and implementing internal control frameworks for risk management.
- Conducted audits to evaluate effectiveness of operational controls and identify improvement areas.
- Collaborated with cross-functional teams to enhance reporting accuracy and efficiency.
- Recommended process enhancements based on analysis of control performance metrics.
- Facilitated communication between departments to promote a culture of strong internal controls throughout the organization.
Compliance Business Control Associate
3 Years 5 Months- Led cross-functional teams to streamline operational workflows and enhance service delivery.
- Developed and implemented process improvements that increased efficiency across multiple departments.
- Mentored junior associates, fostering professional growth and enhancing team performance.
- Analyzed financial data to identify trends, supporting strategic decision-making initiatives.
- Improved team collaboration by initiating regular coordination meetings.
- Assisted with audits and process walkthroughs and questions, supporting business compliance with regulatory standards.
- Analyzed employees work for accuracy and accountability.
Quality Control Analyst
4 Years 8 Months- Conducted thorough quality assessments to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to identify process inefficiencies and implement corrective actions.
- Developed and maintained comprehensive documentation for quality control processes and procedures.
- Analyzed data trends to inform decision-making and improve product quality outcomes.
- Led training sessions for new staff on quality assurance methodologies and best practices.
- Spearheaded initiatives to streamline workflows, resulting in improved efficiency across quality control operations.
- Mentored junior analysts, fostering professional development and promoting a culture of continuous improvement.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Ensured regulatory compliance by staying updated on industry standards and government regulations affecting product quality.
Operations Assistant
3 Years 3 Months- Ensure the department ran effectively by assisting in managing a team of 20 representatives to ensure accuracy and integrity.
- Monitored work volumes by pulling reports to analyze data and provide daily direction to analysts.
- Placed supervisor callbacks to our clients and provided feedback to the representatives.
- Monitored the daily business by independently, managing service levels, utilizing the data to ensure the department is meeting internal service level agreements.
- Proactively opened incident tickets for issues impacting business operations or clients. Partnered with IT teams through conference calls and cross functional collaboration to identify workarounds, troubleshoot route causes, and implement effective resolutions to minimize operational disruption.
Education
High School Diploma
Skills
Operational efficiency
Control testing
Documentation review
Issue resolution
Compliance monitoring
Internal controls
Teamwork and collaboration
Time management
Reliability
Timeline
Maintenance Control Analyst Maintenance & Sustain
Citibank
03.2023 - CurrentRead More
Compliance Business Control Associate
Citibank
10.2019 - 03.2023Read More
Quality Control Analyst
Citibank
02.2015 - 10.2019Read More
Operations Assistant
Citibank
11.2011 - 02.2015Read More
Waynesboro Area Senior High
High School Diploma
Read More