Jennifer Baroth
Las Vegas,NV
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Interim Supervisor- MED D Senior Team
CVS Caremark
WFH
03.2024 - Current
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Streamlined workflow processes for improved operational efficiency and reduced downtime.
- Boosted employee morale through effective communication, feedback, and recognition initiatives.
- Assisted in the successful completion of projects by coordinating resources and providing support to team members.
- Collaborated with management to develop strategic plans for continuous improvement and growth.
- Maintained high-quality standards while meeting deadlines, ensuring customer satisfaction and positive reviews.
- Provided timely feedback on performance metrics, enabling employees to identify areas of improvement proactively.
- Conducted thorough evaluations of employee performance, identifying strengths as well as areas requiring additional development or support.
- Promoted a culture of accountability, empowering team members to take ownership of their tasks and responsibilities while striving for excellence in their roles.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Senior Resolution Specialist- MED D
CVS Caremark
WFH
08.2022 - 03.2024
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined resolution processes for increased productivity and reduced turnaround time.
- Team lead of fellow resolution specialists, providing guidance and support to improve their skills and performance.
- Served as a subject matter expert on dispute resolution, advising colleagues on best practices and industry trends.
- Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
- Provided exceptional customer service while managing a high volume of inquiries from clients regarding disputes or complaints.
- Established a strong reputation for fairness and impartiality in all resolution cases, earning the trust of both customers and colleagues.
- Assisted management with keeping team working efficiently.
- Helped team members develop skills and improve performance to maximize service and productivity.
- Monitored calls and proposed improvement plans for struggling representatives.
CCR II
CVS Caremark
WFH
05.2022 - 08.2022
- Answer incoming calls within 3 seconds
- Assist beneficiaries with refilling prescriptions and answer all questions regarding deductible, OOP, and copay structure
- Always set expectations per different call types while providing a positive tone and a memorable experience for the beneficiary
- Identify areas of opportunity to ensure our beneficiary has the best possible experience
- Take ownership and accountability on all call
- Always provide alternatives whenever I’m unable to provide a first call resolution
- HIPAA Authentication
- Training and development
CCR I
CVS Caremark
WFH
10.2021 - 05.2022
- Answer incoming calls within 3 seconds
- Assist beneficiaries with refilling prescriptions and answer all questions regarding deductible, OOP, and copay structure
- Always set expectations per different call types while providing a positive tone and a memorable experience for the beneficiary
- Identify areas of opportunity to ensure our beneficiary has the best possible experience
- Take ownership and accountability on all call
- Always provide alternatives whenever I’m unable to provide a first call resolution
- HIPAA Authentication
- Training and development
Education
Certificate - Dental Assistant
Peak Dental
Grand Blanc, MI12.2016
Skills
- Employee Development
- Meeting facilitation
- Effective Leadership
- Operations Management
- Strategic Planning
- Staff Development
- Complex Problem-Solving
- Process Monitoring and Improvement
- Training and mentoring
- Attention to Detail
- Written Communication
- Problem-solving aptitude
Certification
SME Certified-
June 2022- Ingenio CCR II
March 2023- Caremark MED D Senior Team
Team Lead-
January 2024- MED D Senior Team
Interim Supervisor-
March 2024- MED D Senior Team
Timeline
Interim Supervisor- MED D Senior Team
CVS Caremark
03.2024 - Current
Senior Resolution Specialist- MED D
CVS Caremark
08.2022 - 03.2024
CCR II
CVS Caremark
05.2022 - 08.2022
CCR I
CVS Caremark
10.2021 - 05.2022
Certificate - Dental Assistant
Peak Dental