Jennifer Bass
Phoenix,AZ
Summary
With over 20 years of comprehensive experience across Law Enforcement, Healthcare, and Management, I have developed a strong foundation in navigating complex systems and high-pressure environments. My background includes extensive collaboration with local agencies to include warrant management, CPS/APS reporting and collaboration with the Probation Department. I am adept at multitasking and excel in critical, high-stress, and hazardous situations. Known for a strong work ethic and a commitment to exceeding expectations, I consistently deliver results with efficiency and professionalism. Commendations, along with professional and personal references, are available upon request.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Emergency Services Collaboration Manager
Solari Crisis & Human Services
Tempe, Arizona
07.2023 - 06.2025
- Successfully helped manage projects from initiation through completion
- Assessed the needs of Police Departments and provided service recommendations
- Designed and delivered training materials for new team members and led training sessions across co-located Police Department sites
- Provided statewide instruction to Law Enforcement on the benefits of 911 Diversion programs, targeting both dispatch and field personnel
- Maintained strict compliance with industry regulations and internal company policies
- Provided operational support and leadership in various Valley 911 centers as needed, including staff oversight and crisis coverage
- Contributed to a 40% increase in program
- Conducted performance evaluations and provided constructive feedback to support team development and organizational goals.
Crisis Response Specialist/Behavioral Health Technician
Spectrum Healthcare
Prescott, United States
06.2021 - 08.2024
- Assessed and managed crisis situations effectively with use of therapeutic de-escalation skills.
- Implemented process improvements to increase efficiency and reduce costs.
- Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms.
- Cared for patients with mental illnesses, DDD & emotional disturbances
- Ensured compliance with all relevant regulations
Lead Communications Specialist
City of Prescott
Prescott, United States
02.2007 - 03.2021
- 911 call taker, PD Radio Dispatcher & Fire Radio Dispatcher
- Managed crisis communications with strategic and level-headed approaches
- Supervised a Squad for over 4 years to include employee reviews and managing large scale incidents
- Worked as a CTO for 13 years
- Assisted with trainings at the police academy
- Maintained a high level of confidentiality
Adjunct Faculty Member
Yavapai College
Prescott, United States
06.2005 - 03.2020
- Enhanced student learning with discussions, lectures, and projects.
- Lectured students on advanced concepts of Emergency Medicine.
- Brought expertise in Emergency Medicine based on background in teaching and non-teaching positions.
- Taught First Aid & CPR classes and National Registry EMT with hands-on practice.
Education
State Certification - Emergency Medicine and Supervisory Management
Yavapai College
Prescott, AZ 08.1994 - 05.2000
Diploma -
Prescott High School
Prescott, AZSkills
- Public relations
- Crisis response
- Instruction and training
- Critical and analytical thinking
- Multitasking
- Compliance monitoring
- Background investigations and reporting
- Investigative experience
Middle Initial
J
Timeline
Emergency Services Collaboration Manager
Solari Crisis & Human Services
07.2023 - 06.2025
Crisis Response Specialist/Behavioral Health Technician
Spectrum Healthcare
06.2021 - 08.2024
Lead Communications Specialist
City of Prescott
02.2007 - 03.2021
Adjunct Faculty Member
Yavapai College
06.2005 - 03.2020
State Certification - Emergency Medicine and Supervisory Management
Yavapai College
08.1994 - 05.2000
Diploma -
Prescott High School