Jennifer Bauer
Dunedin,FL
Summary
Expertise in customer relations and financial management, ensuring accuracy in accounts receivable and payable. Proficient in Microsoft Office Suite and data entry, with a strong ability to resolve conflicts and maintain positive relationships with clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HOA Accounting Admin
RCC Accounting
Clearwater, FL
10.2021 - Current
- Oversaw accounts receivable and accounts payable to ensure financial integrity for HOA-managed communities.
- Prepared monthly financial statements to provide clear insights.
- Processed all payables using Enumerate software to streamline transaction efficiency.
- Performed bank reconciliations to ensure financial accuracy.
- Created delinquency reports and late letters to proactively address overdue accounts and facilitate timely payments.
- Resolved resident accounting issues to maintain satisfaction.
- Facilitated estoppels and questionnaires for property transactions.
Customer Service Technician
Pinellas County Tax Collectors Office
Largo, FL
01.2021 - 05.2021
- Collaborated with team members to resolve customer issues promptly, improving overall customer satisfaction.
- Assisted customers with inquiries about tax payments and services to enhance understanding of available options.
- Explained tax regulations and procedures to clients with clarity.
- Processed titles and registered hunting and fishing licenses while managing cashiering duties to ensure accurate transactions.
Manager
Sparky Bros/ Bryant Heating and Cooling/Bryant Clean Air
Largo, FL
08.2019 - 12.2020
- Handled human resources functions, including hiring, terminations, and onboarding processes.
- Attended weekly meetings with owners and managers to align strategies and drive collaborative decision-making.
- Managed websites and marketing budgets to optimize online presence and resource allocation.
- Addressed customer concerns and participated in marketing calls to improve service delivery and customer satisfaction.
- Tracked accounts payable, ensuring accurate reporting and timely payments to maintain financial integrity.
- Pulled permits, managed notices of completion, and scheduled inspections with local authorities.
Office Administrator/Manager
Window Gang of West Florida
Saint Petersburg, FL
07.2017 - 12.2019
- Setting up days schedule for work crews, estimating, sending invoices and collecting payment via QuickBooks
- Working and setting up at various trade shows around Tampa Bay
- Creating and maintaining an active CRM and direct marketing campaign platform
- Talking to outside marketing enterprises
- Ordering supplies, equipment
- Interviewing, hiring and maintaining employee files with reprimands and terminations noted.
- Checking payroll hours and verifying commission sheets
- AR/AP files and issues
- Performed various daily activities to support team operations.
- Conflict resolution for clients and employees
Family Support Specialist
Commonwealth of KY
Owensboro, KY
01.2015 - 01.2016
- Interviewed clients face to face and by telephone to determine eligibility for SNAP benefits, providing essential support to individuals in need.
- Calculate income, deductions, and program discounts to compute gross and net income to determine if they meet guidelines for Federal programs
- Entered relevant information into Beneficed and KAMES system, ensuring accurate data management and compliance with program requirements.
- Participated in meetings and training sessions to enhance skills and ensure adherence to policy changes, contributing to team knowledge and service delivery.
Education
High School Diploma -
Theodore Roosevelt High School
Kent, OH01-1995
Some College (No Degree) - English Composition
University of Southern Indiana
Evansville, IN05-2026
Skills
- Microsoft Office Suite
- Data entry and management
- Office administration
- Administrative support
- Operations management
- Conflict resolution
- Writing proficiency
- Accounts payable and receivable
- Bookkeeping practices
- Reception duties
- Multi-line phone operation
- Research skills
- Interviewing techniques
- Office management strategies
- Accounting principles
- Customer service and support
- Communication skills
Certification
- Notary Public, 05/15/18 to 05/15/30
- Driver's License
- Passport
Additional Information
Experienced in customer relations/sales and troubleshooting customer concerns, Effective time manager and with ability to multi-task and prioritize responsibilities, Proficient in Microsoft Office products including PowerPoint, Excel, Word, and Outlook as well as experience in data entry, and standard office equipment, including multi-line phones., Skilled in cultivating positive relationships with clients and colleagues: Particularly adept at communicating with clarity and diplomacy to individuals with diverse cultural and organizational backgrounds.
Timeline
HOA Accounting Admin
RCC Accounting
10.2021 - Current
Customer Service Technician
Pinellas County Tax Collectors Office
01.2021 - 05.2021
Manager
Sparky Bros/ Bryant Heating and Cooling/Bryant Clean Air
08.2019 - 12.2020
Office Administrator/Manager
Window Gang of West Florida
07.2017 - 12.2019
Family Support Specialist
Commonwealth of KY
01.2015 - 01.2016
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) - English Composition
University of Southern Indiana