Jennifer Bazaz
Mahwah,NY
Summary
Dynamic Ophthalmic Technician Manager with a proven track record at Columbia University, enhancing clinic operations and patient care. Expert in ophthalmic imaging and equipment, with exceptional problem-solving and multitasking abilities. Achieved significant reductions in patient wait times and mentored future leaders, demonstrating a commitment to excellence and continuous improvement.
Overview
18
18
years of professional experience
Work History
Ophthalmic Technician Manager
Columbia University
07.2011 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
- Optimized inventory management for ophthalmic supplies, preventing shortages and supporting uninterrupted clinic operations.
- Improved patient flow by efficiently managing appointment schedules, reducing wait times significantly.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
- Fostered culture of continuous improvement by participating in professional development workshops and seminars.
- Maintained up-to-date knowledge of advancements in ophthalmic technology, ensuring clinic's practices were current and effective.
- Increased clinic efficiency by cross-training in administrative tasks, providing versatile support to team.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Manage 46 employees
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Medical Office Manager
Silverstein Ophthalmology
02.2007 - 06.2011
- Managed daily administrative tasks to ensure smooth operations within medical office environment.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Ophthalmic Imaging Expertise
- Ophthalmic equipment expertise
- Physician support
- CPR AED Certified
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Ophthalmic Technician Manager
Columbia University
07.2011 - Current
Medical Office Manager
Silverstein Ophthalmology
02.2007 - 06.2011