Jennifer Bazzano
Manchester,CT
Summary
Results-driven professional
known for effective team leadership and compliance management, who ensures the delivery of high-quality support tailored to individual needs. Proven ability to train staff and manage care staff and coordination, ensuring adherence to DDS/Inter-agency standards while promoting client-centered outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Aide
Mosaic
West Hartford, Connecticut
06.2021 - Current
- Documented client progress and reported any changes to supervisors.
- Collaborated with healthcare professionals to coordinate and enhance care plans for clients.
- Participated in training sessions to improve caregiving skills and knowledge.
- Utilized appropriate crisis intervention techniques when necessary.
- Developed and implemented individualized service plans tailored to each client's unique needs and goals.
- Provided assistance with personal hygiene including bathing and showering and grooming.
- Facilitated onsite and offsite recreational activities to promote learning and improve socialization skills.
- Observed changes in behavior due to physical or mental health issues promptly reported any concerns to supervisor or healthcare professional.
- Supported individuals with communication challenges by using various techniques such as sign language, picture boards.
- Provided guidance on developmentally appropriate behavior expectations while encouraging creativity within boundaries.
- Provided individualized support to meet each person's needs.
- Promoted independence through teaching self-care skills such as meal preparation, money management and basic housekeeping tasks.
- Transported individuals to medical appointments and other activities outside the facility.
- Developed positive relationships with clients by providing compassionate care.
- Performed household tasks such as cleaning, laundry and grocery shopping for those who were unable to do so independently.
- Demonstrated a commitment to maintaining confidentiality of information related to clients' health status.
- Collaborated with families, case managers, nurses, doctors, therapists to ensure the best possible outcomes for clients.
- Responded quickly and appropriately to emergency situations involving clients or staff members.
- Assisted individuals with physical, emotional and intellectual disabilities in daily living activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Oversaw medication administration and personal hygiene practices to ensure client safety and health.
- Assisted clients with daily living activities and personal care needs.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Case Coordinator-CCH Management
Companion Support Resources
Vernon, CT
06.2023 - 08.2025
- Trained/Managed all licensees on assigned caseload and ensured DDS/Internal compliance
- Managed 20+ Community Companion Homes/Licensed Care providers
- Conducted daily routine home visits/reviews of all assigned licensed homes.
- Ensured Licensing/Re-Licensing requirements were met.
- Attended IP meetings and oversaw quarterly reporting
- Coordinated finances, planning, and individual care
- Assisted in the development and coordination of residential placements that fostered independence, self-determination, and social inclusion.
- Implemented individualized service plans, ensuring strategies align with personal goals and needs.
- Monitored services to ensure they align with DDS standards and best practices.
- Provided care coordination to a case load of clients assigned by the program director
- Provided support to staff and team members by facilitating communication and collaboration.
- Coached, supported, and oversaw direct support professionals.
- Assisted in staff training to ensure team adherence to agency policies and procedures.
- Served as a point of contact in the Program Director’s absence to ensure continuity of care and operations.
- Documentation & Compliance Maintained accurate and timely records in accordance with the Department of Health and Human Services, DDS, and internal standards.
- Supported the Program Director in preparing for audits, reviews, and documentation-related quality checks.
- Helped monitor billing practices for accuracy and timeliness.
- Community & Family Collaboration Built relationships with individuals, families, and community resources to support inclusion and access to needed services.
- Navigated systems with individuals to secure supports for health, housing, employment, and social activities.
- Participated in community outreach and networking events as a representative of the agency.
- Monitoring & Quality Assurance Observed service delivery and report concerns or areas of improvement to the Program Director.
- Assisted in gathering and analyzing outcome data related to individual goals and quality of life indicators.
- Ensured plans address essential life areas such as safety, health, relationships, scheduling, and access to natural supports.
Commercial Project Manager/Estimator
GB Hastie
Agawam, Massachusetts
01.2017 - 03.2021
- Prepared detailed material take-offs for various construction projects.
- Utilized estimation software to streamline bidding process and enhance accuracy.
- Reviewed and adjusted estimates based on contractor input and market trends.
- Communicated with suppliers to obtain competitive pricing for materials.
- Maintained organized records of all estimates and related documentation.
- Developed bid packages for potential subcontractors based on project specifications.
- Negotiated contracts with vendors to secure competitive pricing while ensuring quality standards.
- Managed daily site operations to ensure project compliance and safety standards.
- Oversaw site inspections to maintain quality control and adherence to regulations.
- Developed project schedules and allocated resources effectively across teams.
- Trained and mentored staff on best practices and safety procedures.
- Delegated tasks and responsibilities to team members.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Maintained daily communication with subcontractors and inspectors to facilitate project progress.
- Resolved conflicts between staff members in a timely manner.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Monitored job progress to ensure quality standards were met.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Managed daily crew operations to ensure smooth workflow and efficiency.
- Coordinated training sessions for new crew members on safety protocols.
- Fostered a positive work environment through team-building activities and support.
Senior Sales Team Lead/AR Specialist
Master Halco
Manchester , CT
04.2013 - 12.2017
- Developed strategic sales plans that resulted in increased revenue and expanded market presence.
- Led a team of sales representatives to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and competitive strategies.
- Coordinated training sessions for staff to improve product knowledge and sales techniques.
- Managed key client relationships, fostering long-term partnerships and enhancing client loyalty.
- Implemented CRM systems that streamlined sales processes and improved accuracy of data management.
- Conducted regular performance reviews to assess team effectiveness and set objectives.
- Managed all aspects of the sales process from lead generation to closing deals.
- Recruited, hired and supervised a team of highly successful sales professionals.
- Met monthly revenue targets set by senior management.
- Resolved billing discrepancies by communicating with clients and internal teams.
- Maintained accurate records of accounts receivable transactions and updates.
- Prepared monthly reports on accounts receivable status for management review.
- Supported audits by providing necessary documentation and account verification.
- Compiled weekly reports detailing accounts receivable aging balances by customer.
- Provided support during month-end closing process related to Accounts Receivable transactions.
Skills
- Team leadership
- Training and development
- Resources allocation
- Case management
- Interdisciplinary collaboration
- Client advocacy
- Crisis intervention
- Compliance management
- Service planning
- Documentation
- Care coordination
- Staff development
- Electronic health records proficiency
- Progress monitoring
- Time management
- Organizational skills
- Policy implementation
- Staff scheduling
- Client direct care
- Medication administration
- Supply ordering
- Reporting requirements
- Group home oversight
- First aid and CPR
- Emergency preparedness
- Medication management
- Administrative tasks
- Staff assignment planning
- Financial reporting
- Program development
Certification
Certifications:
● Medication Administration Certification -DSMA.981011969
● CT DDS Abuse and Neglect Certification
● CT PMT Certification
● CPR/FA Certification
● CT Alzheimer's and Dementia Certification
● CT DDS Fire Safety Certification
● CT Emergency Procedures Certification
● HIPAA Certification
● CT Dysphagia/Safe Swallowing Certification
● CT Medical Awareness Certification
● CT Person Centered Active Support Certification
● CT Policy & Procedures Certification
● CT Blanket Drag Checklist Certification
● Defensive Driving Certification
● Fire Safety Certification
● Bloodborne Pathogens Certification
Trainings:
● CT Sexual Harassment Prevention Training
● Therap Curriculum
● Van Driver Curriculum
● Hazardous Chemicals - The Basics
● Change of Condition
● Fatal 5 Fundamentals for Direct Support: Dehydration
● The Basics of Safe Lifting
● Workplace Safety
● CT Sexual Harassment Prevention Training
● Supporting Personal Outcome Measures
● Supporting People's Rights
● ADA Compliance
● Assisting People Served with Their Money
● Workplace Violence
● Fatal 5 Fundamentals for Direct Support:
● Infection
● Bowel Obstruction
● Seizures
● Aspiration
● GERD
● Fatal 5 Fundamentals for Direct Support: When to Act
● DDS Safety Alerts
● Abuse and Neglect Prevention, Critical Incidents, and Human Rights
Annual Recertification Training
● Medication Administration Certification -DSMA.981011969
● CT DDS Abuse and Neglect Certification
● CT PMT Certification
● CPR/FA Certification
● CT Alzheimer's and Dementia Certification
● CT DDS Fire Safety Certification
● CT Emergency Procedures Certification
● HIPAA Certification
● CT Dysphagia/Safe Swallowing Certification
● CT Medical Awareness Certification
● CT Person Centered Active Support Certification
● CT Policy & Procedures Certification
● CT Blanket Drag Checklist Certification
● Defensive Driving Certification
● Fire Safety Certification
● Bloodborne Pathogens Certification
Trainings:
● CT Sexual Harassment Prevention Training
● Therap Curriculum
● Van Driver Curriculum
● Hazardous Chemicals - The Basics
● Change of Condition
● Fatal 5 Fundamentals for Direct Support: Dehydration
● The Basics of Safe Lifting
● Workplace Safety
● CT Sexual Harassment Prevention Training
● Supporting Personal Outcome Measures
● Supporting People's Rights
● ADA Compliance
● Assisting People Served with Their Money
● Workplace Violence
● Fatal 5 Fundamentals for Direct Support:
● Infection
● Bowel Obstruction
● Seizures
● Aspiration
● GERD
● Fatal 5 Fundamentals for Direct Support: When to Act
● DDS Safety Alerts
● Abuse and Neglect Prevention, Critical Incidents, and Human Rights
Annual Recertification Training
Timeline
Case Coordinator-CCH Management
Companion Support Resources
06.2023 - 08.2025
Direct Support Aide
Mosaic
06.2021 - Current
Commercial Project Manager/Estimator
GB Hastie
01.2017 - 03.2021
Senior Sales Team Lead/AR Specialist
Master Halco
04.2013 - 12.2017