Jennifer Bean
Rochester Hills,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
MORTGAGE DISCLOSURE SPECIALIST
MICHIGAN FIRST CREDIT UNION
06.2018 - 06.2023
- Set up loan file with accurate fees according to selected loan program and other loan parameters, as well as direct contact with clients to disclose and provide support for timely return of executed documents.
- Served as a subject matter expert on various internal committees focused on improving company-wide adherence to best practices in disclosures.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
LOAN PROCESSOR/EXECUTIVE ASSISTANT/ORIGINATOR
MAIN STREET BANK
10.2013 - 06.2018
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Proactively identified solutions for customers experiencing credit issues.
OPERATIONS MANAGER/PROCESSOR/UNDERWRITER
ENVOY MORTGAGE
01.2001 - 01.2013
- Facilitated smooth collaboration between departments through clear communication channels.
- Processed loan applications and monitored progress from start to finish.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Supported business growth by cultivating partnerships with local realtors, builders, and financial professionals.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
OPERATIONS MANAGER/PROCESSOR
FINANCIAL NETWORK OF MI
01.1997 - 01.2001
- Recruited, hired, and trained initial personnel.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Created and developed marketing material.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
MORTGAGE LOAN PROCESSOR
BENSON GROUP FINANCIAL
01.1996 - 01.1997
- Residential mortgage loan processor.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
LOAN PROCESSOR
WORLD WIDE FINANCIAL
01.1991 - 01.1996
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Created and developed marketing material.
LEGAL SECRETARY
HANKINS, LANGE AND HODARI
01.1988 - 01.1991
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
RETAIL MANAGER
THE LIMITED
01.1990 - 01.1991
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Restaurant Food Server
Various Restaurants
06.1983 - 12.1990
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
Education
BACHELOR OF ARTS - Communications/Marketing
MICHIGAN STATE UNIVERSITY
01.1990
Skills
- Data Security
- Report Preparation
- Compliance Monitoring
- Process Implementation
- LiveChat Messaging
- Staff Training
- Calm and Professional Under Pressure
- Account Updates
- Administrative Support
- Remote Office Availability
- Training development aptitude
- Microsoft Office Suite
- Customer Service
- Sales expertise
- Critical Thinking
Nmls Id
138364
References
References Provided Upon Request
Timeline
MORTGAGE DISCLOSURE SPECIALIST
MICHIGAN FIRST CREDIT UNION
06.2018 - 06.2023
LOAN PROCESSOR/EXECUTIVE ASSISTANT/ORIGINATOR
MAIN STREET BANK
10.2013 - 06.2018
OPERATIONS MANAGER/PROCESSOR/UNDERWRITER
ENVOY MORTGAGE
01.2001 - 01.2013
OPERATIONS MANAGER/PROCESSOR
FINANCIAL NETWORK OF MI
01.1997 - 01.2001
MORTGAGE LOAN PROCESSOR
BENSON GROUP FINANCIAL
01.1996 - 01.1997
LOAN PROCESSOR
WORLD WIDE FINANCIAL
01.1991 - 01.1996
RETAIL MANAGER
THE LIMITED
01.1990 - 01.1991
LEGAL SECRETARY
HANKINS, LANGE AND HODARI
01.1988 - 01.1991
Restaurant Food Server
Various Restaurants
06.1983 - 12.1990
BACHELOR OF ARTS - Communications/Marketing
MICHIGAN STATE UNIVERSITY