Lauren Unwin
Sulphur,OK
Summary
Hardworking and passionate professional with a passion for success. Over 10 years of experience impacting positive organizational outcomes through hard work, dependability, and team work. Committed to continuous improvement and contributing to team success.
Overview
12
12
years of professional experience
Work History
Mortgage Disclosure Specialist
Chickasaw Community Bank
01.2021 - 11.2023
- Prepared loan estimate with new loan applications and sent initial disclosures.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Maintained knowledge of loan programs offered through bank.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Communicate with originators, secondary marketing, and processing regarding any pricing and data entry discrepancies within loan operating system (Encompass).
Mortgage Loan Closer
MidFirst Bank
11.2019 - 01.2021
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Provided highest level of service and support to customers, closing agents and realtors.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Checked loan documents for accuracy prior to closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Loan Documentation Compliance Specialist
Yukon National Bank
05.2016 - 11.2019
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Reviewed booked loans and verify the loan was closed within compliance.
- Monitored and recorded HMDA information for each Real Estate transaction.
- Maintained an exception log and provide resolutions to clear those violations.
Member Service Representative
Communication Federal Credit Union
05.2012 - 05.2016
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
College Credits - Business
Murray State College
Tishomingo, OKCollege Credits - Agricultural Business
Oklahoma State University
Stillwater, OKHigh School Diploma -
Tishomingo High School
Tishomingo, OK05.2010
Skills
- Customer Service
- Data Input
- Regulatory Requirements
- Team Player
- Mortgage Lending
- Compliance Reporting
Timeline
Mortgage Disclosure Specialist
Chickasaw Community Bank
01.2021 - 11.2023
Mortgage Loan Closer
MidFirst Bank
11.2019 - 01.2021
Loan Documentation Compliance Specialist
Yukon National Bank
05.2016 - 11.2019
Member Service Representative
Communication Federal Credit Union
05.2012 - 05.2016
College Credits - Business
Murray State College
College Credits - Agricultural Business
Oklahoma State University
High School Diploma -
Tishomingo High School
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