Jennifer Beckman
Gibsonton,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative - Remote
Qurate-QVC
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met company metrics goals
Back Up Scan Coordinator
Sprouts Farmers Market
07.2021 - 10.2023
- Completed price changes and maintained proper signage for product displays.
- Ensured compliance with company policies and industry regulations related to product labeling, pricing accuracy, and recordkeeping.
Bartender
Linksters Taproom
09.2010 - 06.2021
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
Account Executive
Oakwood Corporate Housing
09.2000 - 09.2005
- Built and maintained productive relationships with customers and internal partners.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Utilized CRM to collect, organize and manage sales data and customer information.
Sales Manager/Director of Sales/General Manager
Residence Inn by Marriott
09.1994 - 05.2000
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Resolved customer concerns.
- Supported sales team members to drive growth and development.
- Utilized reservation system for booking rooms.
Education
Bachelor of Science - Advertising & Marketing
Bradley University
Peoria, IL05.1988
Skills
- CRM Software
- Relationship Building
- Verbal and Written Communication
- Staff Development and Training
- Customer Service
- Decision-Making
Education and Training
other
Timeline
Customer Service Representative - Remote
Qurate-QVC
11.2023 - Current
Back Up Scan Coordinator
Sprouts Farmers Market
07.2021 - 10.2023
Bartender
Linksters Taproom
09.2010 - 06.2021
Account Executive
Oakwood Corporate Housing
09.2000 - 09.2005
Sales Manager/Director of Sales/General Manager
Residence Inn by Marriott
09.1994 - 05.2000
Bachelor of Science - Advertising & Marketing
Bradley University