Abigail Bialek
Lansing
Summary
Achieved high customer satisfaction by effectively educating clients on coverage options and needs. Optimized remote call center performance over four years. Enhanced revenue through successful cross-selling of additional insurance lines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Meemic Insurance for Educators
Auburn Hills, MI
01.2025 - Current
- Providing premier customer service, and communication skills showing patience and empathy towards the customer. Answering inbound calls to manage customers insurance policies, auto, homeowners, renters, or umbrella. Resolve billing issues, processing payments. Quoting/making policy changes, providing expert policy recommendations/coverage advice. Attempting to retain a customer when they are wanting to cancel their policy. Cross selling for multi-line products within the company to the insured.
- Salary: $45,240.00 USD
- Hours per week: 40
- Supervisor: Ryan McClees (800226424)
- Okay to contact this Supervisor: Contact me first
Sales Agent
Allstate- Brian Green Agency
Topeka, KS
06.2024 - 08.2024
- Making outbound calls to potential customers to sell insurance policy. Receiving inbound sales calls. Creating customized policy to fit customers unique insurance needs. Assisting in submitting claims, explaining claims process. Maintain clients records/ electric files. Prepare reports and other administrate task. Working with mortgage companies providing billing information and coverages on the dwelling. Insuring the customer has a clear understanding on their coverage. Taking payments and explaining premium details. Multi tasking speaking with customer while creating a policy or taking a payment. Skilled in Microsoft Edge, Excel, Outlook, Teams, and Zoom.
- Salary: $35,360.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Ashley Garrett (785-383-2812)
- Okay to contact this Supervisor: Yes
Commissary Manager
Aramark/ Lansing Correctional Facility
Lansing, KS
03.2024 - 04.2024
- Skilled in Microsoft Excel, creating spread sheets to organize residents order with their location. Managing distribution of products, scheduling distribution of weekly canteen. Helping residents with product descriptions, resolving order issues. Processing refunds or replacement on missing or damaged products. Managing a smooth fast flow of canteen distribution to residents. Input inventory on the number of items left or what is out of stock. Receiving and reviewing applications for resident employment with canteen.
- Https://www.usajobs.gov/applicant/document/resumes/
- Salary: $42,000.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Kassie Caton (913-683-2881)
- Okay to contact this Supervisor: Yes
Member Sales and Service Licensed Agent
Armed Forces Insurance
Leavenworth, KS
05.2023 - 01.2024
- Property and Casualty license as well as Personal Lines and Flood license. Actively taking inbound calls to help members with policy maintenance, confidently answer billing and/or coverage questions. Provide professional opinion or recommendations on coverage or policy options. Writing new homeowners, renters, landlord, umbrella, auto, watercraft, or recreational vehicles polices. Making outbound calls to follow up on quotes to sell policies or inform policy holders of renewal premium increase and run quotes in house or with partner carriers to find a more favorable rate.
- Salary: $39,000.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Theresa Shore (8002556792)
- Okay to contact this Supervisor: Yes
Customer Service Representative
GEICO
Lenexa, KS
04.2021 - 05.2023
- Personal line License professional Automobile Insurance Agent. Properly verifying callers to ensure the security and privacy of the policy. Answering phone calls to help policy holders with billing questions and taking payments. Managing time to meet or exceed work expectations. Making policy changes, adjusting coverages. Clarifying what the policy holder's insurance protects and how the coverages work. Making expert recommendations, always listening for the unspoken need, while maintaining professionalism and excellent customer service.
- Salary: $39,000.00 USD Bi-weekly
- Hours per week: 38
- Supervisor: Demaria Williams (678-708-5151)
- Okay to contact this Supervisor: Yes
Chiropractic Assistant
Life Family Chiropractic
Leavenworth, KS
01.2018 - 10.2021
- Energetic enthusiastic assistant for Chiropractor in private office. Managing the office and front desk, fluent checking patients in and out, answering phone calls, scheduling. Skilled in medical billing and coding. Collecting vital signs for new and existing patients. Skilled in management and technology, along with basic knowledge of healthcare and medical terminology. Comforting infants , and/or entertaining young children while parents/guardians receive care. Excellent customer service skills and multitasking. Skilled in applying ROCK Tape to patients and/or applying and starting electrical stimulation.
- Salary: $24,200.00 USD Bi-weekly
- Hours per week: 32
- Supervisor: Kristen Simpson (913-225-9313)
- Okay to contact this Supervisor: Yes
Sales Specialist
Inside Response/ SelectQuote
Overland Park, KS
10.2020 - 04.2021
- Sales Specialist, answering phone calls, collecting clients information to connect them with the correct agent in their area to provide them with the Medicare advantage plans or Life insurance help they need. Managing my time to stay above or at expected working availability rate. Finding my own resources to solve problems or questions that may occur. Overcoming rebuttals to get client to sales agent.
- Https://www.usajobs.gov/applicant/document/resumes/
- Salary: $37,440.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Melissa O'Dowd (855-720-7665)
- Okay to contact this Supervisor: Yes
Warehouse Associate
Amazon Fulfillment Center
Kansas City, KS
08.2017 - 11.2017
- Warehouse associate. Fulfilling customers packages in a timely manner. Working with heavy equipment and machinery/ robotics.
- Salary: $28,090.00 USD Bi-weekly
- Hours per week: 40
Certified Nursing Assistant
Saint Johns Hospital Senior Behavioral Health
Leavenworth, KS
07.2016 - 05.2017
- Energetic, disciplined, employee who quickly establishes rapport with patients and colleagues. Certified in behavioral violence prevention and basic life support certification. Trained in stroke prevention signs, and symptoms. Position worked at Saint Johns Hospital was a Geriatric Psychiatric Unit. Skilled in vital signs and ac-cu checks, and IV removal, along with patient charting in a timely manner. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's along with maintaining activities of daily living. Providing group therapy activities. I am skilled and experienced in wound care and wound prevention. Ensuring a clean and organized unit such as made beds, clean floors, tables, all rooms, and railings not only as a Lead CNA on shifts managing team when not only required, but daily.
- Salary: $20,394.00 USD Bi-weekly
- Hours per week: 36
- Supervisor: Diana Khayat (913-680-6220)
- Okay to contact this Supervisor: Yes
Education
Personal Lines - Insurance And Risk Management
PearsonVue
Kansas City, MO06.2021
High school diploma or equivalent - undefined
Leavenworth Senior High
Leavenworth, KS, United StatesSome college (no degree) - undefined
Kansas City Community College
Leavenworth, KS, United StatesProperty & Casualty. - Insurance And Risk Management
Kaplan University
Davenport, IA05.2024
Life & Health - Insurance
Kaplan University
Davenport, IA10.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Documentation
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Product and service solutions
- Product sales
- Customer education
- Sales expertise
- Account management
- CRM software
- CRM software proficiency
- Payment processing
Additional information
- -Personal Lines Insurance License
- -Property and Casualty Insurance License
- - Flood Insurance License
- - Customer service skills
- -Desire to make a positive difference.
- - Persuasive Speaking Skills
- - Empathy
- - Adaptability
- - Self-Control
- - Ability to Use Positive Language
- -Leadership
- - Patient
Certification
Personal lines. Flood. Property & Casualty. Life & Health.
Timeline
Remote Customer Service Representative
Meemic Insurance for Educators
01.2025 - Current
Sales Agent
Allstate- Brian Green Agency
06.2024 - 08.2024
Commissary Manager
Aramark/ Lansing Correctional Facility
03.2024 - 04.2024
Member Sales and Service Licensed Agent
Armed Forces Insurance
05.2023 - 01.2024
Customer Service Representative
GEICO
04.2021 - 05.2023
Sales Specialist
Inside Response/ SelectQuote
10.2020 - 04.2021
Chiropractic Assistant
Life Family Chiropractic
01.2018 - 10.2021
Warehouse Associate
Amazon Fulfillment Center
08.2017 - 11.2017
Certified Nursing Assistant
Saint Johns Hospital Senior Behavioral Health
07.2016 - 05.2017
High school diploma or equivalent - undefined
Leavenworth Senior High
Some college (no degree) - undefined
Kansas City Community College
Personal Lines - Insurance And Risk Management
PearsonVue
Property & Casualty. - Insurance And Risk Management
Kaplan University
Life & Health - Insurance
Kaplan University