Jennifer Beebe
Traverse City,MI
Summary
Dynamic customer service professional with a proven track record at HomeGoods, excelling in conflict resolution and relationship building. Leveraging critical thinking and active listening skills, I effectively resolved customer complaints, enhancing loyalty and repeat business. As an owner of Upper Hand Cleaning Service, I maintained high cleanliness standards, ensuring client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
HomeGoods
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Owner
Upper Hand Cleaning Service
06.2020 - Current
Conducted routine cleaning duties to uphold cleanliness standards.
Education
Master Of Criminal Justice - Criminal Justice
Kirtland Collage
Roscommon, MI06.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Owner
Upper Hand Cleaning Service
06.2020 - Current
Customer Service Representative
HomeGoods
Master Of Criminal Justice - Criminal Justice
Kirtland Collage