Jennifer Beile
Baden,PA
Summary
Hardworking and reliable employee with strong ability in customer service. Offering excellent communication skills, problem resolution and leadership. Highly organized, proactive and punctual with team-oriented mentality.
Overview
32
32
years of professional experience
Work History
Group Lead
Quest Diagnostics
Pittsburgh, PA
11.1991 - Current
- Serve as a resource for all Patient Service Representatives in the Pittsburgh Region.
- Collaborate with multiple technical departments, sales, client services and logistics as a subject matter expert for Patient Services
- Coordinated high visibility client draws including professional sports teams including scheduling, collection, processing and follow-up.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to physicians' offices and patients when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Researched and resolved problems including Quality Trackers for clients, patients and internal customers.
- Resolved TNPs by scheduling patients, providing education and coaching to employees
- Managed employee call-offs and staffing to assure patient satisfaction.
- Create and update monthly data reports for Long Term Care services.
- Assisted in Specimen Management to avoid delays in turnaround time.
Education
Diploma - Phlebotomy And EKG Technician
North Hills School of Health Occupations
Pittsburgh10-1991
Skills
- Problem Resolution
- Multitasking
- Interpersonal Communication
- Attention to Detail
- Computer Skills
- Dependable and Responsible
- Remote Office Availability
- Troubleshooting
- Flexible and Adaptable
- Knowledge of Quest Diagnostics Software including Quanum and QLS
- Knowledge of Microsoft Office Products including MS Word, Excel, Outlook, Sharepoint
Timeline
Group Lead
Quest Diagnostics
11.1991 - Current
Diploma - Phlebotomy And EKG Technician
North Hills School of Health Occupations