Summary
Overview
Work History
Education
Skills
Personal Information
Recent Projects
Timeline
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Jennifer Beishir

Jennifer Beishir

Vinton,VA

Summary

Dynamic leader with over 20 years of experience in strategic planning, brand management, client relations, and operational efficiency. Proven track record of driving high-impact initiatives while fostering a culture of performance excellence, underscoring a commitment to organizational success. Recently earned an Executive MBA in Strategic Leadership with honors, further enhancing expertise in leadership and strategic planning. Passionate about leveraging extensive experience to inspire teams and achieve transformative results.

Overview

24
24
years of professional experience

Work History

Manager II, Customer Care - HealthGuide

Elevance Health
08.2022 - Current
  • Partner with executive leadership to define and implement strategic initiatives.
  • Translate strategy into actionable plans, ensuring alignment with enterprise objectives.
  • Develop and manage the annual operating budget.
  • Mentor and develop talent within the department.
  • Represent upper leadership in key internal and external meetings.
  • Manage third-party vendor relationships and deliverables.
  • All item from Manager I role as well.
  • Developed strategic plans to enhance operational efficiency across multiple departments.
  • Led cross-functional teams to implement process improvements, increasing productivity and reducing costs.

Manager I, Customer Care - HealthGuide

Elevance Health
11.2019 - 08.2022
  • Oversaw customer service staff and established departmental policies.
  • Managed deliverables of third-party vendors.
  • Hired, trained, and evaluated performance of direct reports.

Contact Center Operations Director

Magnets USA
07.2001 - 11.2019
  • Developed and implemented call center operational strategies.
  • Established production, productivity, quality, and customer-service standards.
  • Contributed to organizational strategic plans and reviews.
  • Managed projects across Sales, IT, Marketing, and Creative Design departments.
  • Streamlined operational processes to enhance efficiency across production and distribution channels.
  • Oversaw implementation of inventory management systems, improving accuracy and reducing waste.

Education

Executive MBA - Strategic Leadership

Quantic School of Business And Technology Valar Institute
Washington, DC
01.2025

Bachelor of Science - Elementary Education

Radford University
Radford VA
01.1998

Skills

  • Strategic Planning
  • Project Management
  • Leadership
  • Customer Service
  • Quality Assurance
  • Relationship Building
  • Performance Metrics
  • Operational Efficiency
  • Talent Development
  • Executive Communication
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Personal Information

Title: EMBA

Recent Projects

  • Sunsetting Current Department, Supporting deployment support for frontline associates during departmental sunset, facilitating career transitions for 75 impacted employees., Provided individualized coaching on resume development, Workday profile optimization, and internal job search strategies., Partnered with HR and leadership to identify and promote redeployment opportunities aligned with employee skills and career goals., Fostered a culture of resilience and support during organizational change through transparent communication and proactive engagement.
  • Mass Hiring of Contingent Workers, Spearheaded mass hiring of contingent workforce to support operational continuity during department sunset, onboarding over 175 contractors across multiple roles and shifts., Partnered with HR, Talent Acquisition, and vendor partners to streamline requisition, interview, and onboarding processes., Ensured seamless knowledge transfer and service delivery by aligning contingent staffing with business needs, while supporting redeployment of 75+ full-time employees., Maintained high engagement and performance standards across temporary teams during a period of organizational transition.

Timeline

Manager II, Customer Care - HealthGuide

Elevance Health
08.2022 - Current

Manager I, Customer Care - HealthGuide

Elevance Health
11.2019 - 08.2022

Contact Center Operations Director

Magnets USA
07.2001 - 11.2019

Executive MBA - Strategic Leadership

Quantic School of Business And Technology Valar Institute

Bachelor of Science - Elementary Education

Radford University