Jennifer Benitez
Fort Worth,TX
Summary
Adept Veterinary Assistant with a proven track record at East Lancaster Animal Hospital, enhancing client relations and animal care through effective communication (a key soft skill) and meticulous medical documentation (a critical hard skill). Excelled in teamwork and customer service, significantly contributing to improved treatment outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Veterinary Assistant
East Lancaster Animal Hospital
11.2016 - Current
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Veterinary Receptionist
Animal Clinic Of Forest Hill
10.2012 - 11.2016
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in examination and treatment of animals in veterinary clinic.
Education
High School Diploma -
Trimble Technical High School
06.2012
Skills
- Client Communication
- Customer Service
- Teamwork and Collaboration
- Telephone Etiquette
- Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Assistant
East Lancaster Animal Hospital
11.2016 - Current
Veterinary Receptionist
Animal Clinic Of Forest Hill
10.2012 - 11.2016
High School Diploma -
Trimble Technical High School
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