Auto Claims Adjuster
GEICO
01.2015 - 03.2025
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Issued payouts to claimants.
- Enhanced customer satisfaction by providing empathetic and clear communication throughout claims process.
- Conducted thorough investigations of auto accidents to accurately determine liability.
