Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Jennifer Bernier
Poinciana ,Florida
Summary
Work History
Windham Northeast Supervisory UnionWestminster, VT
Substitute Teacher, K-12
10 2019 - 03 2024
Job overview
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Mentored new substitute teachers, sharing best practices for effective classroom management and instructional techniques.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Followed lesson plans designed by absent teachers.
Dunkin/RPG ManagementWalpole, NH
Assistant Manager
06 2018 - 10 2019
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
McDonald'sSpringfield, VT
Crew Member
01 2018 - 06 2018
Job overview
- Contributed to increased sales by upselling menu items and promoting special offers.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
Education
Enrico Fermi High School
06.1995
University Overview
Skills
- Compassionate Substitute Teacher with distinguished knowledge of child development Skilled at working closely with students to maintain progression and control behavioral issues Committed to keeping up with lesson plans while keeping classrooms fun
- Recognized by multiple schools as an excellent substitute
- Elementary education
- Special education
- Became familiar with products to answer questions and make suggestions
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Cleaned and maintained all areas of restaurant to promote clean image
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Supervised day-to-day operations to meet performance, quality and service expectations
- Staff supervision
- Staff Management
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
Timeline
Substitute Teacher, K-12
Windham Northeast Supervisory Union
10 2019 - 03 2024
Assistant Manager
Dunkin/RPG Management
06 2018 - 10 2019
Crew Member
McDonald's
01 2018 - 06 2018
Enrico Fermi High School