Jennifer Berry
Palm Bay,FL
Summary
Bilingual professional with over 15 years of experience in customer service and supervisory roles, offering a unique blend of strong organizational skills and a commitment to supporting children and families. Demonstrated expertise in communication, problem-solving, and time management ensures effective interactions and resolutions in fast-paced environments. Eager to leverage these skills in a position that allows for a flexible schedule while making a positive impact on the community. Passionate about fostering growth and development for individuals and families through dedicated support and guidance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Care Staff
Haven Bridge
Palm Bay, FL
02.2023 - Current
- Provide 24/7 supervision and care in alignment with approved staff-to-youth ratios per DCF guidelines.
- Ensure the safety, security, and cleanliness of the home and grounds at all times.
- Implement individualized daily schedules including meals, hygiene, medication, school attendance, recreation, and therapeutic programming.
- Maintain professional and nurturing relationships with residents, using trauma-informed approaches.
- Respond to crisis using DCF-approved behavior management and de-escalation techniques.
- Complete all required documentation, including daily logs, incident reports, medication logs, and shift transitions, accurately and promptly.
- Transport youth to appointments, court hearings, school, and other approved activities (using agency vehicle).
- Attend required trainings including CPR/First Aid, Emergency Preparedness, Medication Administration, and Trauma-Informed Care.
Delivery Driver
DoorDash
Palm Bay, FL
02.2021 - 02.2026
- Delivered customer orders on time, maintaining a 4.9-star rating for reliability and service.
- Shopped for customers and handled company card transactions accurately.
- Managed cash orders and ensured proper money handling.
- Resolved order issues using strong problem-solving skills.
- Communicated effectively with customers to ensure satisfaction.
- Maintained a flexible schedule to balance work and school commitments.
Area Manager
Ichiban Cleaning, Inc.
Melbourne, FL
03.2023 - 08.2025
- Supervised commercial cleaning operations across multiple locations.
- Trained, coached, and, conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Participated in group meetings to improve team performance.
- Oversaw daily operations, ensuring quality and efficiency in cleaning services across multiple locations.
- Maintained open communication with customers, management, and owners.
Family Support Specialist (Spanish)
New Hope Services Inc
Jeffersonville, IN
01.2015 - 07.2022
- Provided counseling to families on child development, parenting, and crisis management.
- Made independent decisions for client welfare and documented home visits.
- Taught breastfeeding classes and led support groups for mothers.
- Coordinated resources and services with community partners to enhance client support.
- Communicated with the Hispanic/Latino community and provided one-on-one consultations.
- Opened and closed the WIC office, prescreened participants, and issued benefits.
- Entered monthly reports and ordered office supplies.
- Completed safe sleep training to teach families about SIDS prevention.
Sales Manager
Rent-A-Center
Jeffersonville, IN
07.2021 - 10.2021
- Handled money and managed store opening and closing procedures.
- Managed sales, promotions, and floor plans to meet goals.
- Conducted outreach through calls, texts, and emails to increase sales.
- Led daily meetings in manager's absence and reported numbers to district manager.
- Fostered relationships with key accounts, enhancing customer loyalty and retention rates.
- Collaborated with cross-functional teams to align sales initiatives with overall business goals.
Sales Associate
Kay Jewelers
Clarksville, IN
12.2020 - 02.2021
- Assisted customers using POS system for payments and order tracking.
- Managed inventory and helped with audits.
- Sent and received jewelry repairs and cleaned gems and stones.
- Created custom designs for customers.
Bilingual Patient Coordinator (Spanish)
ImmediaDent
Clarksville, IN
02.2017 - 07.2019
- Greeted patients and ensured a welcoming environment.
- Managed patient charts and verified insurance benefits.
- Scheduled appointments and coordinated with staff to meet business goals.
- Handled end-of-day reports and drawer counts.
Retail Sales Consultant
AT&T
Clarksville, IN
09.2017 - 03.2018
- Provided customer service and set up services for customers.
- Educated customers on devices and plans.
- Maintained a clean store and balanced the register at closing.
- Met sales goals and targets.
Packer
Integrity Staffing
Jeffersonville, IN
11.2014 - 01.2015
- Packaged orders at Amazon Fulfillment Center and achieved high productivity.
- Maintained quality standards and communicated with leaders.
- Cross-trained in multiple warehouse areas and worked in restricted zones.
Assembly Worker
Hitachi Cable America
New Albany, IN
01.2014 - 04.2014
- Assembled components according to specifications and tested brakes by quality standards for Harley Davidson motorcycles.
- Cross-trained on other parts and exceeded production goals, +100%.
- Operated specialized computer programs for assembly.
- Provided input to engineers to improve production machines.
Sales Associate
Family Christian Stores
Clarksville, IN
11.2010 - 01.2014
- Worked to surpass sales targets and stocked inventory efficiently.
- Delivered exceptional customer service by assisting customers in product selection and inquiries.
- Helped with inventory returns and store closing.
- Managed inventory levels through regular stock assessments and effective replenishment strategies.
- Trained co-workers and balanced the register.
- Reported financials to the home office.
Education
Associate in Arts - Psychology
Eastern Florida State College
Palm Bay, FL05.2026
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06-2012
Skills
- Microsoft Suite
- Appointment scheduling
- Computer literacy
- Customer Service
- Administrative experience
- Bilingual-Spanish
- First aid
- Social Work
- Client-centered approach
- Medication monitoring
Accomplishments
- Collaborated with team of 2 in the development of a navigation guide for a newly implemented school app.
- Supervised team of 14 staff members, promoted to Area Supervisor, and traveled around Northern Brevard.
Certification
- Healthy Families America Core Training June 2022 to Present Effectively used Reflective Strategies to provide better support to the families I served.
- Driver's License
- CPR Certification
Languages
Spanish - Fluent
Timeline
Area Manager
Ichiban Cleaning, Inc.
03.2023 - 08.2025
Direct Care Staff
Haven Bridge
02.2023 - Current
Sales Manager
Rent-A-Center
07.2021 - 10.2021
Delivery Driver
DoorDash
02.2021 - 02.2026
Sales Associate
Kay Jewelers
12.2020 - 02.2021
Retail Sales Consultant
AT&T
09.2017 - 03.2018
Bilingual Patient Coordinator (Spanish)
ImmediaDent
02.2017 - 07.2019
Family Support Specialist (Spanish)
New Hope Services Inc
01.2015 - 07.2022
Packer
Integrity Staffing
11.2014 - 01.2015
Assembly Worker
Hitachi Cable America
01.2014 - 04.2014
Sales Associate
Family Christian Stores
11.2010 - 01.2014
Associate in Arts - Psychology
Eastern Florida State College
High School Diploma -
Jeffersonville High School
Additional Information
Authorized to work in the US for any employer