Jennifer Berry
Rancho Cucamonga,CA
Summary
Passionate about building relationships with experience in customer service, delivering exceptional customer support and fostering loyalty. Skilled in communication and problem-solving, with a strong ability to multitask. Enhanced operational processes to improve overall customer experience.
Overview
33
33
years of professional experience
Work History
Sales Consultant
Pulte Group
Rancho Mission Viejo
01.2019 - Current
- Guided homebuyers through Pulte Group communities and model homes
- Presented floor plans, upgrades, and community features to prospective buyers
- Explained financing options, incentives, and purchase steps to enhance buyer understanding and facilitate informed decisions
- Managed sales pipeline using CRM and follow-up records
- Maintained strong client relationships through responsive communication and service
- Analyzed customer needs and identified tailored solutions to ensure satisfaction and meet specific requirements
- Engaged with customers to gather insights on needs and expectations, referring them to optimal services to improve their experience
- Coordinated contracts, disclosures, and closing paperwork with homebuyers
- Scheduled site tours and construction updates for customer visits
Pro Desk Associate
Home Depot Inc
Upland, California
02.1994 - 07.2015
- Greeted and assisted customers, enhancing overall positive experience.
- Built trust with customers through professional sales presentations.
- Assessed client needs and recommended suitable solutions.
- Managed follow-up communication with prospects and returning customers, ensuring ongoing relationship building.
- Prepared sales quotes, proposals, and order details.
- Resolved customer complaints quickly and effectively.
- Assisted customers in understanding how our products could meet their needs effectively.
- Provided timely follow-up on inquiries from potential customers via phone and email.
- Engaged customers in conversation to identify needs and tailor solutions effectively.
Real Estate Sales Agent
Self-Employed
Rancho Cucamonga
08.2014 - 01.2019
- Advised buyers and sellers on market conditions and property values.
- Scheduled showings, open houses, and private client property tours.
- Prepared purchase offers, counteroffers, and sales agreements for transactions.
- Coordinated inspections, appraisals, and closing details with all parties.
- Maintained client records, listings, and transaction files for self-employed operations.
- Negotiated terms between buyers, sellers, lenders, and escrow professionals.
- Promoted properties through online listings, signage, and direct client outreach.
- Advised clients on the best options for buying or selling property.
- Applied various methods to build client base, including networking, email and social media.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Maintained an up-to-date knowledge of local real estate markets and trends.
- Identified potential buyers through cold calling.
- Managed customer inquiries promptly and professionally.
Education
Alta Loma High School
Alta Loma , CAChaffey Adult School
Ontario, CASkills
- Customer service
- Customer relations
- Decision-making
- Relationship building
- Active listening
- Verbal communication
- Strong teamwork
- CRM management
- Market analysis
- Client relationship management
- Attention to detail
- Contract preparation
- Client prospecting
- Deal negotiation
Affiliations
Volunteer - Calvary Chapel, Chino Hills, CA
2022-2026: Greeter
2023-2025: Young Adults Ministry
2024-Present: Choir member
2026-Present: Events team
Timeline
Sales Consultant
Pulte Group
01.2019 - Current
Real Estate Sales Agent
Self-Employed
08.2014 - 01.2019
Pro Desk Associate
Home Depot Inc
02.1994 - 07.2015
Alta Loma High School
Chaffey Adult School