Jennifer Bertollini
Senior Resolution Manager
Syracuse,NY
Summary
Talented Senior Resolution Manager offering 16 years of related experience. Significant expertise in investigating claims, calculating financial impacts and independently managing complex issues such as reserving, settlements and communication issues.
Exceptional decision-making and critical thinking skills. Senior Resolution Manager with demonstrated success in managing cases, writing reports and supporting litigation efforts. Knowledgeable about several Jurisdictions with Workers' Compensation cases .
Gifted in accurately analyzing and proactively resolving claims with minimum financial impact. Well-qualified claims professional with a perceptive and organized approach to handling litigation and settlements. Detail-oriented and results-driven with a highly productive and attentive nature.
Experienced in multiple jurisdictions. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrate customer service expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Resolution Manager
Arthur J. Gallagher & Company
Braintree, MA
05.2012 - Current
- Analyze policies to determine coverage limitations and values within policy limitations.
- Handle Workers' Compensation cases involving multiple clients.
- Resolved litigation cases with settlements up to $1,000,000
- Prepare and present summary reports as part of claims review process.
- Review claims for settlements, litigation and reserves.
- File detailed status reports for claims reviews.
- Review policies to determine appropriate coverage according to policy limits.
- Review and analyze claims for settlement and litigation processes.
- Calculate and disburse wages, expenses and loss of wages.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Define clear targets and objectives and communicate to other team members.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Develop detailed plans based on broad guidance and direction.
- Communicate best practices among on-site and external personnel to align efforts and goals.
- Manage quality programs to reduce overdue compliance activities.
Education
High School Diploma - Business Finance
C.W. Baker High School
Baldwinsville, NY06.1990
Skills
- Administration and Reporting
- Employee Coaching and Motivation
- Claims Assessments
- Litigation Resolution
Certification
Workers' Compensation Claim Law Specialist-American Education Institute, Inc. March 2008
- Jurisdictions; Connecticut, Delaware, Massachusetts, New Jersey, Pennsylvania, Rhode Island, Virginia and West Virginia.
Timeline
Senior Resolution Manager
Arthur J. Gallagher & Company
05.2012 - Current
High School Diploma - Business Finance
C.W. Baker High School
Similar Profiles
Holly VinesHolly Vines
Client Service Manager at Arthur J. Gallagher & CompanyClient Service Manager at Arthur J. Gallagher & Company
Stephanie L BilliotStephanie L Billiot
Commercial Account Executive at Arthur J. Gallagher & CompanyCommercial Account Executive at Arthur J. Gallagher & Company
Lesly PacLesly Pac
Customer Service Representative at Arthur J. Gallagher & CompanyCustomer Service Representative at Arthur J. Gallagher & Company