Philip Bickerstaff
Mesa,AZ
Summary
Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
Overview
9
9
years of professional experience
Work History
Patient Care Sitter
Montecito Post Acute Care And Rehabilitation
2023.08 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Technition for My Son
Taking Care Of My Son On Hospice
2022.11 - 2023.06
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Customer Care Representative
Circle K
2022.03 - 2023.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Security Officer
Arizona Central Protective Services
2015.01 - 2022.12
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Reported suspicious activities and persons to law enforcement
- Conducted Night patrols of key areas to spot and control security concerns
- Identified and challenged potentially unauthorized individuals to prevent access to restricted areas
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Fire Claims Associate
State Farm
2018.10 - 2019.01
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Analyzed departmental documents for appropriate distribution and filing
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Performed initial client assessment and analysis to begin research process
- Verified data integrity and accuracy
- Researched and updated all required materials needed for firm and partners
Armed Night Watch Commander
AZ Central Protective Services
2015.08 - 2018.07
- Field Training Officer
- On Call Dispatcher
- Patrolling one or a number of premises
- Provide excellent customer service
- Adhere to all company service and operating standards
- Remain in compliance with local, state and federal regulations
- Immediately respond to emergencies to provide necessary. assistance to employees and customers
- Recording any suspicious activity and taking any necessary action
- Communicating relevant information to other security officers via walkie-talkies or other communication devices
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Writing reports for the police or courts Monitoring activity outside and inside a premises through observation
Security Officer
Securitas
2014.08 - 2015.07
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Provide excellent customer service
- Adhere to all company service and operating standards
- Remain in compliance with local, state and federal regulations
- Immediately respond to emergencies to provide necessary assistance to employees and customers
- Protect the company’s assets relative to theft, assault, fire and other safety issues
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Signing in visitors to a building Performing checks on building traffic (the people going in and out of a building)
- Giving directions and other information to visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
Bachelor of Arts in Marketing
Colorado Technical University
Online04.2021
High School Diploma -
Safford High School
Safford, AZ1996
Skills
- MS Office proficiency
- Conflict resolution techniques
- Theft prevention training
- Investigation documentation
- Observant
- Report analysis
- Tear down and set up
- Repair and maintenance
- Safety and compliance
- Construction knowledge
- Loading and unloading proficiency
- Preventive and reparative maintenance
- Strong team player
- Working night shift
- Safety procedures knowledge
- Basic computer skills
- Good communication skills
- Effective at multi-tasking
- Works well independently
- General math skills
- Strong initiative
- Strong written and verbal communication skills
- Good judgment
- Dependable and reliable
- Self-motivated
Timeline
Patient Care Sitter
Montecito Post Acute Care And Rehabilitation
2023.08 - Current
Patient Care Technition for My Son
Taking Care Of My Son On Hospice
2022.11 - 2023.06
Customer Care Representative
Circle K
2022.03 - 2023.03
Fire Claims Associate
State Farm
2018.10 - 2019.01
Armed Night Watch Commander
AZ Central Protective Services
2015.08 - 2018.07
Security Officer
Arizona Central Protective Services
2015.01 - 2022.12
Security Officer
Securitas
2014.08 - 2015.07
Bachelor of Arts in Marketing
Colorado Technical University
High School Diploma -
Safford High School
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