Jennifer Bickham
Saginaw,MI
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Member Service Representative
Jolt Credit Union
Saginaw, MI
12.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
Accounting Assistant
Caravan Facilities Management, LLC
Saginaw, MI
09.2022 - 05.2023
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
Accountant
Dental Business Services, Inc.
Bay City, MI
04.2015 - 02.2018
- Provided monthly accounting for 10-15 dental clients
- Prepared, analyzed and issued monthly financial statements
- Prepared monthly, quarterly and annual payroll reports for 6 clients.
- Prepared monthly and year-end closing statements and financial documents.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Communicated proactively with clients regarding any issues or concerns.
- Generated detailed financial reports for client review.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
Teller/Customer Service Representative
Wildfire Credit Union
Midland, MI
08.2011 - 04.2015
- Handled cash and check transactions, made loan and credit card payments and issued money orders/cashier's checks.
- Reconciled cash and checks against computer records at end of day.
- Provided back-up Member Service Representative duties including; opening new accounts, gathering loan information, etc.
- Met or exceeded monthly sales goals by promoting bank products and services in customer interactions.
- Handled member inquiries and complaints in a professional manner.
- Maintained confidentiality of bank records and client information
- Trained new tellers.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Provided exceptional member service through active listening, empathetic communication, and problem-solving skills.
Governmental Staff Auditor
The Rehmann Group
Saginaw, MI
01.2005 - 05.2006
- Ensured compliance with established internal control procedures by examining records, reports, operating practices and documentation.
- Verified assets and liabilities by comparing items to documentation.
- Completed audit workpapers by documenting audit tests and findings.
Education
Bachelor of Business Administration - Accounting
Northwood University
Midland, MI06.2005
Associates of Business Administration - Accounting
Delta College
University Center, MI06.2003
Skills
- Verbal and written communication
- Active listening
- Flexible and adaptable
- Verifying data accuracy
- Multitasking and prioritization
- Microsoft Office/Teams
- Proficient with 10-key
- Time management
- Meticulous attention to detail
- Data entry and management
- Able to learn new things quickly
Timeline
Member Service Representative
Jolt Credit Union
12.2023 - Current
Accounting Assistant
Caravan Facilities Management, LLC
09.2022 - 05.2023
Accountant
Dental Business Services, Inc.
04.2015 - 02.2018
Teller/Customer Service Representative
Wildfire Credit Union
08.2011 - 04.2015
Governmental Staff Auditor
The Rehmann Group
01.2005 - 05.2006
Bachelor of Business Administration - Accounting
Northwood University
Associates of Business Administration - Accounting
Delta College