Jennifer Bihary
West Haven,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Country Club Manager
Race Brook Country Club
Orange, CT
04.2007 - Current
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Increased staff performance and engagement via motivational leadership.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Worked with marketing teams to create marketing and promotional content for social media.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Education
High School Diploma -
West Haven High School
West Haven, CTCertification - Accounting And Business Management
Stone Academy - Hamden
West Haven, CT1998
Skills
- Staff Training
- Team Motivation
- Financial Reporting
- Performance Management
- Financial Management
- Attention to Detail
- Time Management
- Organizational Skills
- Interpersonal Skills
- Customer Service
- Multitasking Abilities
Timeline
Country Club Manager
Race Brook Country Club
04.2007 - Current
High School Diploma -
West Haven High School
Certification - Accounting And Business Management
Stone Academy - Hamden