Jennifer Blankenship
Sinks Grove,WV
Summary
Experienced professional known for strong crisis communication and conflict resolution skills. Committed to enhancing customer relationships and delivering high-quality service, with a focus on process improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
MoCo Shirtss Signs and Embroidery
Fairlea, Wv
11.2023 - 07.2025
- Facilitated cross-department collaboration to streamline processes and enhance customer experience.
- Resolved conflicts between customers and staff through effective communication and problem-solving techniques.
- Established and maintained strong relationships with customers to foster loyalty and repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
911 Dispatcher
Monroe County 911 Center
Union, WV
04.2012 - 09.2019
- Monitored multiple communication channels to assess the status of ongoing incidents and relay updates.
- Facilitated crisis communication between callers and responders to enhance situational awareness during emergencies.
- Trained new dispatch personnel on standard operating procedures and emergency protocols for efficient service delivery.
- Maintained composure under pressure while managing high-volume emergency calls during peak times.
- Responded to non-emergency inquiries with professionalism, providing accurate information and resources to the public.
- Provided real-time updates to first responders regarding changing conditions at emergency scenes.
- Evaluated and prioritized calls based on urgency, ensuring swift dispatch of necessary emergency services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
Some College (No Degree) - Psychology
Bluefield State College
Bluefield, WVSkills
- Customer relationship management
- Crisis communication
- Call prioritization
- Customer service software
- Process improvement
- Conflict resolution
Timeline
Customer Service Manager
MoCo Shirtss Signs and Embroidery
11.2023 - 07.2025
911 Dispatcher
Monroe County 911 Center
04.2012 - 09.2019
Some College (No Degree) - Psychology
Bluefield State College