Jennifer Bledsoe
Rock Hill,SC
Summary
Results-driven Retail Manager bringing 20+ years of experience in customer service, product merchandise presentation. Skilled in developing lasting client rapport based on knowledgeable and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
Cracker Barrel Old County Store
10.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Overall store shrink has gone done from a 5.5% to 3.4%
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Sales Team Manager
Belk
03.2023 - 10.2024
- Developed and implemented sales strategies to increase customer satisfaction and loyalty.
- Analyzed sales data to identify areas of improvement in the sales process.
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
- Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns.
- Trained new hires on company policies, procedures, and processes related to sales operations.
- Developed incentive programs for employees to motivate them to reach their targets each month.
- Assisted in resolving customer complaints by working closely with the customer service department.
- Maintained relationships with existing clients while prospecting for new ones through cold calling and email outreach campaigns.
- Set quotas for individual reps as well as overall team performance expectations.
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve goals for credit and app downloads
Assistant Manager
Kohls Department Store
03.2007 - 03.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Efficient in all opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Skills
- Sales Coaching
- Data-driven decision-making
- Staff Management and training
- Operations
- Inventory control and accuracy
Timeline
Retail Store Manager
Cracker Barrel Old County Store
10.2024 - Current
Sales Team Manager
Belk
03.2023 - 10.2024
Assistant Manager
Kohls Department Store
03.2007 - 03.2023
GED -
York Comprehensive High School
Education
GED -
York Comprehensive High School
York, SC01.2021
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