Jennifer Boehm
Tampa,FL
Summary
Quality-driven Reimbursement Counselor with exemplary skills in removing barriers to enable patients to start therapy faster. Meticulous professional accurately reviewing patient accounts and assisting with issue resolution. Experienced in working closely with team members, field representatives and upper management.
Overview
15
15
years of professional experience
Work History
Reimbursement Manager
Aston Carter
05.2023 - Current
- Consistently met or exceeded productivity goals related to case processing volume, accuracy, and AS+ management metrics
- Developed strong relationships with field representatives, resulting in faster issue resolution and improved communication.
- Educated patients on their insurance benefits, out-of-pocket costs, and financial responsibility prior to receiving services.
- Conducted thorough eligibility checks for each patient encounter to confirm coverage status and reduce risk of nonpayment.
- Assisted colleagues in navigating complex cases involving multiple insurances or coordination of benefits scenarios.
- Referred customers to organizations that may provide financial assistance.
Benefit Verification Specialist
Aston Carter
10.2022 - 05.2023
- Proven track record of high performance having repeatedly earned 100% score on quality call audits.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
Calculus Peer Leader
University Of South Florida
09.2018 - 05.2019
- Facilitated weekly peer-to-peer calculus classes for 60+ students
- Improved retention rates by providing ongoing support and encouragement for struggling students throughout the academic year.
- Managed time efficiently while balancing multiple responsibilities as both a Peer Leader and full-time student.
Benefit Operations Administrator
AON Hewitt Associates
10.2011 - 11.2012
- Trained call center representatives and managers on new internal processes.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Provided excellent customer service to employees by promptly addressing concerns, answering questions, and ensuring they receive the full value of their benefits package.
- Facilitated smooth transitions during mergers or acquisitions by integrating new employees into existing benefit plans quickly and efficiently.
Processing Administrator
AON Hewitt Associates
01.2011 - 10.2011
- Managed client payroll data files, QDRO asset transfers, and account balancing.
- Established business operations SOPs.
- Handled sensitive information with discretion, protecting client privacy at all times during processing tasks.
Learning & Development - Training Administrator
Lockheed Martin / Grant Technical
02.2010 - 01.2011
- Assisted instructors with course creation, accreditation, and evaluations
- Facilitated 60+ course curriculums
Education
Associate of Science - Business Administration
Georgia Perimeter College
Some College (No Degree) - Mathematics
University of South Florida
Skills
- Training materials and documentation
- Policy evaluation
- Attention to Detail
- Analytical Thinking
- Problem-solving aptitude
- Program Management
- Strategic Planning
- Employee Relations
Hobbies
In my spare time I enjoy testing my limits with exercise, volunteering, and creating art with my children.
Timeline
Reimbursement Manager
Aston Carter
05.2023 - Current
Benefit Verification Specialist
Aston Carter
10.2022 - 05.2023
Calculus Peer Leader
University Of South Florida
09.2018 - 05.2019
Benefit Operations Administrator
AON Hewitt Associates
10.2011 - 11.2012
Processing Administrator
AON Hewitt Associates
01.2011 - 10.2011
Learning & Development - Training Administrator
Lockheed Martin / Grant Technical
02.2010 - 01.2011
Associate of Science - Business Administration
Georgia Perimeter College
Some College (No Degree) - Mathematics
University of South Florida