Jennifer Bonnette
Peninsula
Summary
Experienced and versatile banking professional with over 32 years in the financial industry, specializing in branch management, consumer lending, customer service, and operations leadership. Proven ability to lead teams, grow branch performance, manage audits, and deliver excellent service across a range of banking roles. Certified loan officer with NMLS registration and expertise in loan origination, CRM systems, and banking software.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Branch Manager
Flagstar Bank (Formerly NYCB / Ohio Savings Bank)
Cuyahoga Falls
07.2018 - Current
- Managed branch operations and sales while ensuring compliance with regulations and enhancing customer experience.
- Led development of high-performing team, focusing on training, scheduling, and audit preparation.
- Chosen as one of three in Ohio to pilot company-wide lending return initiative.
- Increased deposits through incentive program, resulting in bonuses for all team members.
- Monitored progress of team members, identified areas for improvement and developed action plans to address any issues.
- Facilitated regular team meetings to encourage communication and collaboration among staff.
Assistant Branch Manager
NYCB / Ohio Savings Bank
Garfield Heights
09.2009 - 06.2018
- Managed teller operations, coached staff, and handled escalated customer issues.
- Supported daily operations, ensured policy compliance, and helped meet branch sales goals.
- Played a key role in staff training, scheduling, and internal audit preparation.
- Collaborated with management on strategic planning for branch growth initiatives.
- Provided training to new employees on company policies and procedures.
- Handled customer inquiries and resolved issues to improve client satisfaction levels.
Mortgage Loan Officer / Banker
Ohio Savings Bank
10.2005 - 09.2009
- Developed outside sales and business relationships in the lending market.
- Conducted seminars for first-time homebuyers and investors.
- Closed over $16M in mortgages, and $1.18M in HELOCs.
- Recognized in 2007 for most loans closed for LMI families in CRA areas
- Managed client relationships throughout the loan process.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Collaborated with company teams to expedite loan approval processes.
Various Banking Roles
Ohio Savings Bank
06.1993 - 10.2005
- Progressed through teller, customer service manager, and banker roles.
- Contributed to launching the new customer service call center.
- Exceeded monthly sales goals by 45% using needs-based techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
High School Diploma
Some coursework completed
Skills
- Regulatory compliance
- Team leadership
- Customer service
- Operational efficiency
- Operations management
- Reliable
- Excellent work ethic
- Dependable
- Staffing optimization
- Employee development
- Customer relationships
Certification
- Certified Loan Officer with NMLS number
- Loan platforms: Encompass, Gemstone AU
- Systems: FISERV, Miser, Onbase, Nautilus, Instant Open
- CRM platforms: Salesforce, SharePoint
Community Involvement & CRA Activities
- Actively participate in CRA qualified outreach efforts to support local financial literacy, housing assistance, and economic development programs.
- Represent Flagstar Bank at community events, seminars, and school financial education programs.
Timeline
Branch Manager
Flagstar Bank (Formerly NYCB / Ohio Savings Bank)
07.2018 - Current
Assistant Branch Manager
NYCB / Ohio Savings Bank
09.2009 - 06.2018
Mortgage Loan Officer / Banker
Ohio Savings Bank
10.2005 - 09.2009
Various Banking Roles
Ohio Savings Bank
06.1993 - 10.2005
High School Diploma -
High School Diploma
Some coursework completed
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