Overview
Work History
Summary
Education
Skills
Work Availability
Accomplishments
Work Preference
Software
Languages
Websites
Timeline
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JENNIFER BOOTH

JENNIFER BOOTH

New Egypt,NJ

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work History

Senior Account Manager

INNOVO LLC
01.2024 - Current
  • Report directly to the President and Senior Product Manager.
  • Lead account liaison of this customer-driven company for all customers, specifically focusing on our biggest nationwide clients.
  • Focused mainly on our transportation applications, 'Route' and 'Deliver'.
  • Product expert in execution for both new locations of existing customers and entirely new customers.
  • Guided our customers from first initial onboarding and throughout duration of subscription-based plan to achieve maximum potential.
  • Recruited directly by Innovo, LLC after demonstrating success with using, implementing and training their product with over 40 users and 12 different locations while at Cooper Electric Supply.
  • Responsible for training all new customers in addition to smaller trainings of any new enhancements for each release of the product.
  • A key contributor of any product enhancements to make the product better and easier based on utilization and customer feedback.
  • Analyzed and tracked data monthly on each customers correct utilization of the Product to ensure maximum potential of company efficiency.
  • Travelled monthly to a different customer location for either onsite training or additional support to keep and maintain a strong vendor/client bond.
  • Developed and nurtured a cross-functional collaboration between Innovo and the client.
  • Set-up quarterly meetings with customers to track progress, answer questions, and collect customer ideas for future enhancements.
  • Immediate response to client emails for any questions, concerns, or enhancement ideas.
  • Provided step-by-step instruction for any utilization questions.
  • Attended tradeshows and conferences to help sales of the product and customer engagement. Was expected to speak with customers and give on-going demos throughout the day.

Fleet Manager

COOPER ELECTRIC SUPPLY
Cranbury, NJ
01.2020 - 01.2024
  • Reported to the Director of Transportation.
  • Transportation Leader managing 5 dispatchers along with over 60 drivers on all daily operations, software needs and human resource liaison of first, second and third shifts.
  • Combine data throughout the day utilizing several software programs to optimize routes, provide direction while reducing cost and increasing safety.
  • Serve as an intricate team leader throughout New Jersey, New York, Pennsylvania, and Delaware.
  • Implemented Innovo throughout the region.
  • Named SME (Subject Matter Expert) of Innovo for Cooper Electric.
  • Successfully trained over 40 employees on Innovo and new procedures over the course of my tenure.
  • Travel throughout the region to train the crossdock managers and regional operation managers on Innovo.
  • Received special recognition for contributions regarding Innovo enhancements throughout Sonepar by Wade McCasland, Product Manager Innovo, and Robin Merrion, President Innovo.
  • Manage set up, administration and activation of Innovo for all branches and crossdocks.
  • Collaborated with management and colleagues to create new efficient routes.
  • Analyze data to optimize the most efficient routes and transportation decisions to maximize efficiency and cut costs.
  • Monitor sales tickets for any errors that would create issues or excessive transportation expense, i.e. wrong ship vias, large orders needing special arrangements and special requests by customers.
  • Report weight errors on PIDs to ensure correct legal paperwork and help predict the capability and utilization of each truckload.
  • Work with sales to comply with customer needs and mitigate potential issues while minimizing expense.
  • Conduct quarterly meetings with drivers at the distribution center and aided with driver meetings at the crossdocks.
  • Work closely with Jim DiMascio, Safety & DOT Manager, to ensure all OSHA standards and keep a safe work environment.
  • Resolve union issues in conjunction with HR.
  • Lead crossdock managers and sales on proper SOP procedure on various items including, but not limited to, transportation request, Directs, vendor pick up, and returns.
  • Maintain all IFTA, NY HUT, and mileage reporting to our vehicle leasing companies for DOT compliance.
  • Fulfill Sonepar requests on a regular basis to provide data derived from Innovo, Envue (GPS) and Eclipse.
  • Interview, hire and train new employees.

Supervisor pick up and deliveries

ESTES EXPRESS LINES
Lakewood, NJ
01.2010 - 01.2020
  • Supervised 28 drivers and office personnel on all daily operations.
  • Scheduled and routed all pick-ups and deliveries.
  • Maintained good standing, professional relationships with all customers.
  • Consistently exceeded goals for managing daily operations and safety.
  • Recognized as top performer.
  • Created daily schedules for all drivers according to freight levels and cost efficiency.
  • Responsibility included field-based training of all employees with all new technologies introduced in office and vehicles.
  • Chosen to train all new Supervisors in Northeast based on tenure and success in position.
  • Created spreadsheets to show trends in freight.
  • Liaison between customers and corporate office.
  • Reconciled all tracking numbers with freight picked up.
  • Assigned all pickups and deliveries to specified drivers according to demand.
  • Travelled out into the field to meet with clients.
  • Maintained control and organize all daily operations while trouble shooting any issues.
  • Multi-tasked between Employee needs, customer needs and daily reports to promote efficiency.
  • Interviewed and hired new employees.

Inventory Manager/Information Technology Specialist

J. FINN INDUSTRIES
Morganville, NJ
01.2005 - 01.2010
  • Organized entire computer and all subsequent files.
  • Managed all inventory bought and sold.
  • Administered all sales transactions, including invoicing.
  • Produced truckloads of merchandise specific to customer needs.
  • Traveled out into the field to meet with clients and expand sales.
  • Repaired computer problems, including virus control and system failure.

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Education

Bachelor of Arts - Psychology

Monmouth University
West Long Branch, NJ
01.2000 - 05.2003

Deaf Studies

Boston University
Boston, MA
09.1997 - 12.1999

Skills

  • Operations
  • Goals and performance
  • Customer relations
  • Order management
  • Database management
  • Staff management
  • Scheduling
  • Schedule management
  • Strategic planning
  • Systems and software expertise
  • Incident management
  • Training and mentoring
  • Software development
  • Client onboarding
  • Problem-solving aptitude
  • Teamwork
  • Interpersonal communication
  • Adaptability and flexibility
  • Account management
  • Analytical thinking
  • Professionalism
  • Multitasking
  • Excellent communication
  • Onsite evaluations
  • Goal setting
  • Customer satisfaction
  • Product demonstration
  • Account development
  • Relationship management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 78 staff members.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionCareer advancementPaid time off

Software

Microsoft Office Applications

Apple IOS Applications

Eterm

Solar Eclipse

Innovo Route and Deliver

Zendesk

Github

Geotab

JJ Keller ELD

Mondaycom

Firebase App Distribution

Testflight

Slack

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Senior Account Manager

INNOVO LLC
01.2024 - Current

Fleet Manager

COOPER ELECTRIC SUPPLY
01.2020 - 01.2024

Supervisor pick up and deliveries

ESTES EXPRESS LINES
01.2010 - 01.2020

Inventory Manager/Information Technology Specialist

J. FINN INDUSTRIES
01.2005 - 01.2010

Bachelor of Arts - Psychology

Monmouth University
01.2000 - 05.2003

Deaf Studies

Boston University
09.1997 - 12.1999

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