Jennifer Bordas
Kennebunk
Summary
I am a customer-focused professional with a passion for creating exceptional guest experiences. With extensive background in event and operations management, I excel in fast-paced environments, ensuring flawless execution through clear communication and attention to detail. Known for fostering trust-based relationships and inspiring team performance, I’m dedicated to delivering service that reflects my excitement for the job.
Overview
7
7
years of professional experience
Work History
Conference Manager
University Of New England
11.2022 - Current
- Coordinated high-volume group bookings and events, maximizing space utilization and revenue.
- Planned and executed large-scale events, overseeing lodging, catering, A/V, and logistics.
- Built strong client and vendor relationships, delivering seamless service from sales through execution.
- Collaborated on budget planning and revenue forecasting; ensured accurate billing and reconciliation.
- Developed systems to streamline operations, improve efficiency, and enhance guest experiences.
- Led recruitment, training, and management of service-oriented staff to support guest satisfaction.
- Represented organization at industry events and committees, staying current on market trends.
Conference Coordinator
University Of New England
09.2019 - 11.2020
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed detailed event reports, documenting all aspects of each event.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Wedding/Events Coordinator
Village By The Sea
11.2017 - 09.2019
- Led venue tours and secured bookings, upselling rehearsal dinners, brunches, and room blocks.
- Managed contracts and maintained clear, ongoing client communication.
- Coordinated all event logistics to ensure seamless wedding execution.
- Facilitated weekly BEO meetings to align internal teams and partners.
- Oversaw guest accommodations and personalized VIP amenities.
- Provided high-touch service, building strong client relationships and delivering memorable experiences.
Education
Bachelor of Science - Business Communications
Bentley University
Waltham, MASkills
- Event planning expertise
- Strong sales and negotiation capabilities
- Effective troubleshooting
- Interdisciplinary team coordination
- Service-first guest engagement
- Willingness to adjust to changing circumstances
Timeline
Conference Manager
University Of New England
11.2022 - Current
Conference Coordinator
University Of New England
09.2019 - 11.2020
Wedding/Events Coordinator
Village By The Sea
11.2017 - 09.2019
Bachelor of Science - Business Communications
Bentley University
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