Jennifer Bouchard
Dunnellon,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
GBA Data Entry
Omni Interactions
06.2022 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
GBA , SME (Subject Matter Expert) Customer Service
Omni Interactions
04.2021 - 05.2022
- Assisted customers with setting appointments
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- SME (Subject Matter Expert), helped other GBA's with their customer interactions.
Assistant
Aok Handyman Business
06.2010 - 03.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Scheduled appointments
- Handled payments
Customer Service Representative
Sprint Waste Services
02.2006 - 05.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Huckleberry Finn Cafe
01.2000 - 01.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Lead Server, trained new employees
Education
Diploma - General Studies
Ballston Spa High School
05.1994
Skills
- De-escalation Techniques
- Multitasking and Prioritization
- Verbal and Written Communication
- Creative Problem Solving
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Data Entry and Maintenance
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upselling Products and Services
- Time Management
- Excellent Attention to Detail
- Proactive Self-Starter
- Patient and Empathetic
- Inbound and Outbound Calling
- Complex Product Knowledge
- Call Volume and Quality Metrics
Timeline
GBA Data Entry
Omni Interactions
06.2022 - 09.2025
GBA , SME (Subject Matter Expert) Customer Service
Omni Interactions
04.2021 - 05.2022
Assistant
Aok Handyman Business
06.2010 - 03.2021
Customer Service Representative
Sprint Waste Services
02.2006 - 05.2010
Server
Huckleberry Finn Cafe
01.2000 - 01.2006
Diploma - General Studies
Ballston Spa High School
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