Jennifer Bouyea-Van Doiman
Summary
Knowledgeable and dedicated professional with extensive experience in the Banking & Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Supervisor of Loans & Debt Recoveries
St. Patrick's Co-operative Credit Union Ltd
04.2018 - 01.2024
- Supervised Junior Loans staff and aided Management in the process of Loan approvals
- Assisted in loans origination process by analyzing customers' credit reports, income and financial statements to assess creditworthiness and determine loan eligibility
- Liaised with legal personnel regarding preparation of mortgage charges, mortgage bill of sales and collection process
- Monitored Arrears and Non Performing Loans and prepared reports for Management and Board of Directors on a monthly and quarterly basis
- Negotiated terms and conditions with customers to secure optimal payment terms
- Ensured that the Credit Union's collateral/securities were properly registered, documented and filed.
Loans Officer/Teller/Customer Service Representative
Bank of Montserrat Ltd
04.2008 - 03.2018
- Loans origination and analyzing of customers' credit reports, income and financial statements to assess creditworthiness and determine loan eligibility
- Monitored overdraft facilities and loan arrears
- Liaised with legal personnel regarding the preparation of mortgage charges and mortgage bill of sales
- Ensured that collateral/securities were properly registered, documented and filed.
Customer Service Representative
Guyana Telephone & Telegraph Company
01.2004 - 06.2007
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Maintained professional relationships with client contacts to ensure top-notch customer service
- Resolved service-related issues for internal and external customers.
Quality Customer Interaction Specialist
Atlantic Tele Centre
01.2003 - 02.2003
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Education -
Bishops' High School
Georgetown, Guyana06.2003
Skills
- Written & Oral Communication
- Organization
- Team Work
- Solution oriented
- Customer Service & Client Relations
- Computer Proficient
- Cash Handling
- Document Control
- Account updating
Accomplishments
- Certificate of Completion: Mortgage Lending for Residential Housing Course (Real Estate Institute of Canada) (06/2023)
- Certificate of Participation: Effective Debt Collection Techniques Workshop (Jamaica Institute of Financial Services) (10/2022)
- Certificate of Participation: Credit Assessment Techniques Workshop (Jamaica Institute of Financial Services) (11/2021)
- Certificate of Participation: Understanding Financial Statements Workshop (Jamaica Institute of Financial Services) (07/2020)
- Certificate of Attendance: Anti Money Laundering and Counter Terrorism Financing (Compliance Aid) (10/2012) & 10/2017
- Selection of Painting for Display in Tianjin International Painting Exhibition, China (08/2000)
Volunteer Experience
Secretarial Duties, Hilltop Coffee Shop & Family Center, Montserrat, 2010, 2013, Montserrat, West Indies
References
- Lovetta Silcott (President of the St. Patrick's Co-operative Credit Union Ltd), LLB (Hons), LLM, PGDip Law, lovetta@lovettasilcott.com, +1(664)496-1197
- Sharmaine Vaughan (CEO National Commercial Bank of Anguilla), MCBI Chartered Banker, MBA, Acc.Dir., BSc - Mentor & Former Manager at Bank of Montserrat Ltd, sharms.vaughan@gmail.com, +1(246) 235-4030
- Alicha Daniel, Senior Regulatory Manager Cardiology, Department of Medicine, alicha.paul721@gmail.com, 1(347)513-9486
Timeline
Supervisor of Loans & Debt Recoveries
St. Patrick's Co-operative Credit Union Ltd
04.2018 - 01.2024
Loans Officer/Teller/Customer Service Representative
Bank of Montserrat Ltd
04.2008 - 03.2018
Customer Service Representative
Guyana Telephone & Telegraph Company
01.2004 - 06.2007
Quality Customer Interaction Specialist
Atlantic Tele Centre
01.2003 - 02.2003
High School Education -
Bishops' High School
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