Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jennifer Bowman

Jennifer Bowman

Clemmons,NC

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sr Anaylst-Ops

Verizon Wireless
03.2023 - Current
  • Managing projects and identifying process improvements in retail merchandising, inventory and systems
  • Partner with sales leaders to maximize revenue and productivity opportunities
  • Provide insights that promote sales enablement impacting key priority performance
  • Drive digital adoption through education, support and new enhancements
  • Develop & execute operational tools & technologies that provide optimal employee & customer experience
  • Be visible in the field with a purpose and adhere to visit standard expectations
  • Skilled at working independently and collaboratively in a team environment

Account Manager-VCG Channel Management

Verizon Wireless
09.2000 - 03.2023
  • Establish and develop strong agent partnerships using the gift of influence to drive key business initiatives in agent locations
  • Meet with agent leadership to align goals and determine best course of action to achieve the greatest success down to the rep level for 31 locations
  • Forecast sales and establish processes to achieve goals
  • Monitor and evaluate agent performance, conduct ongoing trainings, weekly sales meetings and relationship management that creates a positive and productive environment
  • Consistently delivered strong results with a sense of urgency in sales driven culture
  • Support partners by providing timely triage to analyze, find the root cause, and solve for issues ranging from promo fallout, process and escalation support
  • Demonstrate strong leadership skills by being able to communicate effectively about sensitive issues

Indirect Distribution Channel

Verizon
07.1999 - 09.2000
  • Filtered information to frontline teams to ensure flawless execution
  • Determine root cause of any given customer service situation and determine best course of action
  • Effectively organize daily activities and long-term initiatives for the department while balancing the difference between requested and required needs
  • Performed Customer Services duties on escalated issued through research, resolution and follow-up
  • Analyzed reports to find causes of decline in productivity or customer satisfaction
  • Planned and executed agent workshops
  • Prepared training materials for authorized agents

Business Account Executive

Verizon
06.1998 - 07.1999
  • Focused on developing a rapport in the community through professional affiliations in the Winston Salem area
  • Developed a large base of business clients; closed numerous business conversions from other wireless carriers
  • Constantly exceeded sales quotas and goals while providing exceptional customer service and building rapport with customers
  • Developed a loyal base of customers who contacted me directly for all of their Wireless needs
  • Constantly reviewed and uncovered business needs finding valuable solutions for customer using Verizon Wireless products
  • Developed new business accounts
  • Recommended change in products and services
  • Resolved customer concerns with a sense of urgency and building a long-term relationship
  • Contributed to team efforts and success
  • Maintained professional and technological knowledge of cutting-edge technology

Education

Bachelor of Science - Business Management

COLORADO STATE UNIVERSITY – GLOBAL, CAMPUS

Skills

  • Microsoft office
  • Teamwork and collaboration
  • Critical thinking
  • Customer relations
  • Account and Territory Management
  • Problem-solving

Accomplishments

  • Achieved 7th in the company through effectively helping with developing best practices and closing knowledge gaps in VZEngage.

Certification

Group Fitness Instructor – 2007

Metabolic Effect – 2007

Personal Trainer – 2009

VSLL Green Belt Cert – 2019

Agile Foundations – 2022

Timeline

Sr Anaylst-Ops

Verizon Wireless
03.2023 - Current

Account Manager-VCG Channel Management

Verizon Wireless
09.2000 - 03.2023

Indirect Distribution Channel

Verizon
07.1999 - 09.2000

Business Account Executive

Verizon
06.1998 - 07.1999

Bachelor of Science - Business Management

COLORADO STATE UNIVERSITY – GLOBAL, CAMPUS

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Jennifer Bowman