Jennifer Boyle
General Manager
Venice,FL
Summary
Strategic, forward thinking General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Lazy Fish
Frederick, MD
12.2018 - Current
- Managed budget implementations, employee evaluations and contract details.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked in matrix management environment with oversight of assosiates, operations, sales, finance, human resources, safety and compliance.
General Manager
Pistarro's At Fountain Rock Management
Frederick, MD
01.2015 - 12.2018
- Prepared annual budgets with controls to prevent overages.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Researched competitors' activities and products to uncover new trends
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
General Manager
Griff's Landing
Frederick, MD
01.2007 - 12.2015
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
High School Diploma -
Frederick High School
Frederick, MD 08.1997 - 06.2001
Skills
Project Management
Timeline
General Manager
Lazy Fish
12.2018 - Current
General Manager
Pistarro's At Fountain Rock Management
01.2015 - 12.2018
General Manager
Griff's Landing
01.2007 - 12.2015
High School Diploma -
Frederick High School
08.1997 - 06.2001
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