Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Brandenburg

Port St Lucie ,FL

Summary

Dynamic Shift Manager at Sweetgreen with a proven track record in team leadership and customer service. Expert in cash handling and inventory management, driving sales through effective coaching and relationship building. Committed to fostering a positive work environment while ensuring operational excellence and client satisfaction. Proficient in QuickBooks and skilled in clear communication.

Overview

12
12
years of professional experience

Work History

Shift Manager

Sweetgreen
08.2022 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team. Coach and leading the team on the standards and providing clear instructions for there responsibilities.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals.
  • Cash handling throughout the shift. Mornings count cash in safe making sure correct amount is accounted for. Count cash drawers, making sure the correct amount is in the draw to n start the day off with. During shift change, I print out the z-report see how much was our sales through the day shift check our cash sales. Deposit the cash sales. Enter cash sales into the system for tracking. Count cash drawer, making sure it is same amount from when started. Same as pm shift.
  • Creating inventory check list. Entering inventory into the system. Making sure it still hit our COGs. From labor, goods, store supplies.
  • Receiving inventory, making sure that products are fresh or not damaged.
  • Preparing fresh foods. Logging what was make and prepped

Cashier/ Purchasing Manager

Boat Owners Wearhouse
09.2020 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts. Operated cash register for cash, check, and credit card transactions.
  • Built relationships with customers to encourage repeat business. Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages.
  • Helping in the wearhouse. Checking inventory to make sure all products are accounted for. If products where broken or not accounted for, I would create a ticket to the specific vendor of what items where broken or missing.
  • Creating inventory checklist, purchasing inventory.
  • Receiving calls and emails from guest on specific needs.
  • Contacting vendors for inventory.

Receptionist Administrator

Carlsbad Inn
12.2018 - 06.2020
  • Answered incoming calls and emails, helping clients on there specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members depending on the guest concerns.
  • Expedited daily office tasks such as emails, phone calls, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues and guest.
  • Providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Scheduled dining and sightseeing options for guest recommendations.

Waitress

Rocco's Tacos &Tequila Bar
06.2017 - 10.2018
  • Delivered quality service by providing a warm and welcoming environment.
  • Upheld standards of cleanliness, food handling and safety.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Listened to, understood and clarified guest concerns and issues.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Inventoried and restocked items throughout day.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting the management.
  • Answered telephones and taking orders for other team members.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Assistant/ Hairsylest

Scott Alan Hair Studio
01.2014 - 04.2017
  • Participated in ongoing trainings and workshops to uphold cosmetology license.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
  • Shampooed, conditioned, cut, colored and styled hair, following client specifications.
  • Answered phone calls and emails to schedule client appointments.
  • Consulted with new clients, asking appropriate questions to understand their needs and expectations for hair color, style and care.
  • Created marketing advertisements.
  • Researched the latest trends in hair and makeup to stay updated on color, style and technique.
  • Called clients to confirm upcoming appointments.
  • Provided clients with detailed instructions on how to fill out intake forms.
  • Assisted the stylist in mixing, applying and removing hair color.
  • Restocked linen and laundry in all areas of the spa.

Education

Associate of Arts - Cosmetology

Aveda Institute South Florida
Fort Lauderdale, FL
2014

Skills

  • Teamwork and collaboration
  • Relationship building and leading and coaching
  • Customer services
  • QuickBooks proficiency
  • Customer consultation
  • Product expertise
  • Networking
  • Clear communication
  • Business-savvy
  • Esthetics
  • Sales

Timeline

Shift Manager

Sweetgreen
08.2022 - Current

Cashier/ Purchasing Manager

Boat Owners Wearhouse
09.2020 - 07.2022

Receptionist Administrator

Carlsbad Inn
12.2018 - 06.2020

Waitress

Rocco's Tacos &Tequila Bar
06.2017 - 10.2018

Assistant/ Hairsylest

Scott Alan Hair Studio
01.2014 - 04.2017

Associate of Arts - Cosmetology

Aveda Institute South Florida

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