Michael Pasco
Port St Lucie,FL
Summary
Results-driven Collection Supervisor with 27 years of experience in pre-legal and legal collections. Expertise in legal aspects of collections, problem resolution, and team coaching. Proficient in organizational management, communication, and research strategies. Strong technical skills, including advanced computer capabilities and effective time management.
Overview
44
44
years of professional experience
Work History
Collection Supervisor
Mullooly, Jeffrey, Rooney & Flynn
01.1986 - Current
- Employee Supervision
- Assign and monitor team member progress
- Ensure team meets or exceeds established individual revenue goals
- Supervise trainings and prepare evaluations
- Establish customer credit lines and set up credit accounts with vendors
- Department Coordination
- Manage diverse number of accounts- consumer and commercial credit; corporate and individual
- Handle repossession and mortgage deficiencies
- Supervise trainings and prepare evaluations
- Monitor and expend inventory
- Ensure firm remains in compliance with state and federal codes and meets FDCPA reviews
- Evaluate, track and forecast revenues
- New Business Development
- Created opportunities to allow clients to communicate circumstances
- Evaluated and assessed client’s needs
- Developed strategic plans to implement collection projects
- Encouraged new business and supported client relationships
Account Representative
The Dartmouth Plan
01.1983 - 01.1986
- Employment Responsibilities
- Collected consumer based loans
- Home Improvement loans, Primary & Secondary Mortgages
- Credit Card & Installment Loans
- Evaluated and assessed client’s needs
Account Representative
Long Island Trust Company
01.1982 - 01.1983
- Employment Responsibilities
- Processed Delinquent Accounts
- Skip Tracing, Asset Location and Repossession
Education
Associate of Arts - Business
Nassau Community College
Garden City, NY06-1983
Skills
- AS400
- LEXIS/NEXIS
- ACCURINT
- Microsoft Office
Accomplishments
- Recognized as a top collector and supervisor
- Maintain high levels of quality control
- Implemented departmental procedures
- Established mutually beneficial repayment schedules
Timeline
Collection Supervisor
Mullooly, Jeffrey, Rooney & Flynn
01.1986 - Current
Account Representative
The Dartmouth Plan
01.1983 - 01.1986
Account Representative
Long Island Trust Company
01.1982 - 01.1983
Associate of Arts - Business
Nassau Community College