Jennifer Branham-Goad
Goshen,OH
Summary
Experienced healthcare leader with a track record in clinical operations, team development, and process improvement, seeking a leadership position to enhance patient care, build high-performing teams, and drive operational efficiency. Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
Cincinnati Eye Institute
Cincinnati, OH
01.2023 - Current
- Lead operations across multiple specialties and locations, supervising 12 clinical managers, 5 Nurse Practitioners, and 42 physicians
- Spearheaded the implementation of SOPs for LAL and Dry Eye Testing, enhancing clinic efficiency
- Serve as Employee Engagement Committee Chair, collaborating with HR to drive process improvements
- Manage clinical training programs, overseeing training content, curriculum development, and retreats
- Responsible for physician productivity, encounter reporting, schedule optimization, and ATIOL conversion rates
- Handle budget forecasting, P&L management, payroll, and onboarding of management and technical teams
Practice Administrator
Cincinnati Eye Institute
Cincinnati, OH
04.2022 - 12.2023
- Directed operations at 8 regional locations, managing 5 clinical managers, 13 physicians, and 7 optometrists
- Conducted bi-weekly payroll and led onboarding for new physicians and managers
- Coordinated two major building renovations to improve operational capacity
- Ensured accountability for physician productivity metrics, encounter numbers, and ATIOL conversion rates
Clinical Manager
Cincinnati Eye Institute
Cincinnati, OH
10.2020 - 01.2022
- Oversaw staffing, scheduling, and daily operations for two locations, handling payroll, PTO, and vacation requests
- Managed clinical budgets and maintained inventory and equipment
- Facilitated training for technicians, supported physicians with clinical needs, and handled vendor relations
Clinical Research Coordinator & Trainer
Cincinnati Eye Institute
Cincinnati, OH
12.2018 - 10.2020
- Coordinated clinical research studies, ensuring compliance with protocols and GCP guidelines
- Managed study documentation, regulatory compliance, and participant recruitment
- Trained new staff in ophthalmic skills through presentations and hands-on training sessions
Ophthalmic Technician/Prior Authorization Specialist
Harper’s Point Eye Associates
Cincinnati, OH
09.2017 - 12.2018
- Conducted comprehensive patient work-ups and trained optometry interns in refraction techniques
- Managed prior authorizations for specialty medications, coordinating closely with doctors and drug reps
- Collaborated with physicians and staff on training and onboarding of new technicians. Held monthly lunch and learns to keep everyone up to date on new medications and approvals
Lead Ophthalmic Technician/Patient Counselor
Midwest Eye Center
Cincinnati, OH
11.2013 - 09.2017
- Supported retina and cataract surgeons in procedures and on-call duties, triaging patient needs
- Managed scheduling and launched a new on-call program for ophthalmologists and optometrists
- Patient work ups, refractions and testing to prepare them to see the doctor.
Lead Ophthalmic Technician
Dayton Eye Associates
Dayton, OH
06.2010 - 11.2013
- Performed diagnostic exams and assisted in surgeries across various specialties, including glaucoma and neuro-ophthalmology
- Acted as a scribe and handled medication refills, triage, and prior authorizations
- Preliminary ophthalmic testing, A-Scans, HVF, Goldmann Visual fields, OCTs , IOL Calculations
Education
Bachelor of Arts - English
Grace College and Theological Seminary
01.2001
Skills
- Talent management and staffing
- Performance feedback
- Coaching and counseling
- Budgeting and financial management
- Operational planning
- Growth management
- Team leadership, training, and development
- Education
Certification
- Certified Ophthalmic Technician (COT), 01/01/21
- Certified Ophthalmic Assistant (COA), 01/01/19
- CPR (Basic Life Support & AED), 01/01/19
- Licensed Optician/ABO Certification, 01/01/01, 01/01/11
Personal Information
Title: Executive Director of Clinical Operations
Timeline
Executive Director
Cincinnati Eye Institute
01.2023 - Current
Practice Administrator
Cincinnati Eye Institute
04.2022 - 12.2023
Clinical Manager
Cincinnati Eye Institute
10.2020 - 01.2022
Clinical Research Coordinator & Trainer
Cincinnati Eye Institute
12.2018 - 10.2020
Ophthalmic Technician/Prior Authorization Specialist
Harper’s Point Eye Associates
09.2017 - 12.2018
Lead Ophthalmic Technician/Patient Counselor
Midwest Eye Center
11.2013 - 09.2017
Lead Ophthalmic Technician
Dayton Eye Associates
06.2010 - 11.2013
- Certified Ophthalmic Technician (COT), 01/01/21
- Certified Ophthalmic Assistant (COA), 01/01/19
- CPR (Basic Life Support & AED), 01/01/19
- Licensed Optician/ABO Certification, 01/01/01, 01/01/11
Bachelor of Arts - English
Grace College and Theological Seminary
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