Jennifer Branthoover
Bunnlevel,NC
Summary
Dynamic and detail-oriented professional with extensive experience at John Hiester Chevrolet, excelling in customer advocacy and front desk operations. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional organizational skills. Adept at managing multi-line phone systems and scheduling appointments, ensuring seamless service delivery in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
John Hiester Chevrolet
Lillington, NC
10.2019 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted customers, ensuring a welcoming and professional environment.
- Scheduled appointments for service and sales departments, optimizing daily workflow.
- Maintained organized reception area, enhancing overall office appearance and functionality.
- Assisted in maintaining inventory of office supplies, ensuring availability for daily tasks.
- Utilized dealership management software for appointment scheduling and customer record updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Advocate
John Hiester Chevrolet
Lillington, NC
10.2019 - Current
- Greet when customers when coming in for appointments.
- Gather personal information from Customer to build and create a Customer profile in the CDK System Software used.
- Schedule Customers on needed repairs for their vehicle(s)
- Listen to Customer closely on concerns of vehicle(s)
- Inputed Customer concerns into CDK System to create Repair Order.
- Kept Customers updated throughout process of vehicle being in the repair shop, via, phone calls, emails, and texts messages.
- Collected monies from Customer for repairs that were performed.
- Documented all transactions to then send to Accounting Department.
- Assisted customers with inquiries and resolved issues effectively.
- Developed knowledge of products to provide informed support.
- Managed customer accounts and maintained accurate records.
- Adapted to changing priorities in a fast-paced environment.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Developed strong relationships with customers, promoting trust and loyalty through excellent service.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma - Student
Yough Senior High
Herminie, PA06.2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Data inputting
- Multi-line telephone operation
- Clerical support
- Calendar management
- Front desk operations
- Positive and professional
- Problem-solving
- Attention to detail
Timeline
Receptionist
John Hiester Chevrolet
10.2019 - Current
Customer Advocate
John Hiester Chevrolet
10.2019 - Current
High School Diploma - Student
Yough Senior High