Jennifer Brauch
Charlottesville,VA
Summary
Dynamic Director of Housekeeping with a proven track record at Doubletree by Hilton Charlottesville, enhancing guest satisfaction through effective staff management and innovative sanitation protocols. Expert in budget optimization and performance evaluation, fostering a motivated team that reduced turnover and improved operational efficiency. Committed to excellence in service delivery and continuous improvement.
Overview
11
11
years of professional experience
Work History
Director of Housekeeping
Doubletree by Hilton Charlottesville
05.2022 - Current
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
Director of Housekeeping
Westin Hotel Chattanooga
03.2018 - 02.2022
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
Director of Housekeeping
The Read House Hotel
03.2015 - 03.2018
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
Education
High School Diploma -
Hixson High School
Chattanooga, TN05-1993
Skills
- Health and safety
- Guest service
- Sanitation protocols
- Operations
- Staff management
- Task delegation
- Housekeeping standards
- Budgets
- Staff meetings
- Invoice processing
- Guest relations
- Employee evaluations
- Payroll
- Teamwork
- Performance evaluation
- Inventory control
Languages
English
Timeline
Director of Housekeeping
Doubletree by Hilton Charlottesville
05.2022 - Current
Director of Housekeeping
Westin Hotel Chattanooga
03.2018 - 02.2022
Director of Housekeeping
The Read House Hotel
03.2015 - 03.2018
High School Diploma -
Hixson High School