Summary
Overview
Work History
Education
Skills
Certification
Avid crochetor
Timeline
Generic
Jennifer Bromley

Jennifer Bromley

Coeur d'Alene,ID

Summary

Driven and customer-oriented professional with a proven track record in operations management and business planning. At HerStory Tattoo, I enhanced customer satisfaction and streamlined processes, significantly improving efficiency and profitability. Skilled in documentation and reporting, my strong work ethic and dependable nature have consistently contributed to my employers' success, including Target.

20 yrs experience running a successful business has given me the detail oriented skill set to be an assest to any position I have held outside of my own business.

As Assistant Visual Merchandiser for Target I was able to marry two of my strongest skillsets creating displays throughout the store.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner/Operator

HerStory Tattoo
09.2004 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Assistant VMG/Beauty Dept/Fulfillment Expert

Target
10.2021 - 08.2023
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Participated actively in regular safety trainings sessions.
  • Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
  • Picked and packed order items.
  • Interacted with guests in friendly and knowledgeable way.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Greeted customers and directed to requested products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Customer Service Representative

Ross Dress for Less
09.2009 - 07.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded proactively and positively to rapid change.

Education

Associate of Arts - Art/Psychology

North Idaho College
Coeur D'Alene, ID
06.1994

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • DOT Compliance
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Accurate record keeping
  • Hazardous Materials Handling
  • Order picking and processing
  • Lift up to 50 pounds

Certification

CPR Certified

Blood Borne Pathogens Certificate

Avid crochetor

I learned how to crochet from a friend about 25yrs ago on a whim. I made a few blankets for my children as they grew up but did not take the interest beyond that until my third child. Combined with my interest in hair and beauty I realized I could create natural fibered dreadlocks as a protective hair style in response to a health condition that had caused me to lose large amounts of my own hair. From that my passion was born. I have created many sets of dreads for myself and friends as well as created a line of one of a kind, pattern free garments. Incorporating trending styles and my own personal visions I have created a side business to my tattooing that has launched me into high demand in my area for what I do. I operate my tattoo & piercing business inside a prosperous local salon which allows me to retail my own designs to the public in an environment that supports all of my creative outlets. Life is a blessing and I am fully enjoying all aspects I have curated for myself and my family.

Timeline

Assistant VMG/Beauty Dept/Fulfillment Expert

Target
10.2021 - 08.2023

Customer Service Representative

Ross Dress for Less
09.2009 - 07.2011

Owner/Operator

HerStory Tattoo
09.2004 - Current

Associate of Arts - Art/Psychology

North Idaho College

Similar Profiles

CREATE PROFILE
Jennifer Bromley