Jennifer Brown
Bronx,NY
Summary
Proven ability to prioritize and complete multiple tasks. Fast learner with the ability to adapt quickly to a challenge. Able to problem solve independently, in an analytical and intelligent manner. Effective working both independently and as a team member. Task-oriented with high performance standards. Computer literate; Windows/Microsoft Word, Medical Coding, Medical Terminology, type 40 wpm.
Overview
15
15
years of professional experience
Work History
Assistant Residence Manager
SCO Family of Services
04.2024 - Current
- Maintains standard of high-quality work
- Maintains high quality productivity
- Demonstrates good judgment and decision-making
- Serves as a good role model of consumers
- Develop activities in and outside of the house
- Ensure consumer diet and nutrition in all aspects i.e
- Menu plans, weight records etc
- Monitoring consumer’s health through contact with physicians, dentists and other treatment personnel
- Ensures Consumer’s program plans are followed
- Obtains and maintains AMAP/CPR/First Aid/SCIP-R certifications
- Provide Direct Care Services as needed
- Responsible for supervision of all staff
- Act as a resource to direct care staff
- Conducts weekly supervision with full time direct care staff
- Chairs monthly staff meetings
- Meets regular with the Clinical Team to provide ongoing monitoring of progress of consumer programs and consumer progress
- Ensures that all staff receives the mandated in-service training
- Conducts orientation program for all new direct care staff
Direct Support Professional
SCO Family of Services
08.2014 - 04.2024
- Provide close supervision for students in accordance with that individual's treatment plan
- Complete transfer forms when transferring a student's care to other staff
- Participate in the student's program planning meetings; review and signs off on Annual and Semi-Annual Treatment Plans
- Maintain individual's possessions in a neat and orderly fashion; communicate the needs of the student to the management; complete documentation in accordance with program procedures
- Transport students in a safe and comfortable manner
- Must follow all NYS laws and agency procedures; communicates any issues to management
- Provide all other duties as needed or requested to ensure that the individuals are safe, healthy, and comfortable
- Compliance with OPWDD regulations and agency procedures
- Obtain and maintains SCIP-R certification; attend all mandatory training
- Obtain and maintain AMAP certification and submit a copy of the certification to each program in which administers medication
- Attends all staff meetings including in-services and trainings
- Demonstrates competency in all required training areas
Customer Service Representative
Aegis Communications Group
01.2013 - 08.2014
- Answer inbound telephone calls and speak with customers to resolve customer service inquiries with accuracy, efficiency, and quality
- Access customer account information via computer software and make necessary entries to resolve problems and/or complaints, start or change service, process transactions, process premium payments
- Review Medical claims and billing issues
- Cope with and diffuse stressful situations
- Use independent judgment, logic and analytical skills in problem solving
- Use resources and supporting technology to evaluate, document and execute
- Adhere to Aegis and client policies and procedures
Clerical Associate
N.Y.C Department - Citywide Administrative Services
01.2010 - 01.2011
- Greeted Clients entering establishment, determined nature and purpose of visit, then directed or escorted them to specific destinations
- Data Entry, Faxed and Xerox Documentation
- Transmitted information or documents to clients, via computer, mail, or facsimile machine
- Scheduled appointments maintained and updated appointment calendars
- Answered telephones, directed calls, and took accurate messages
- Recorded and proofread data and other information
Receptionist
William West, D.D.S
01.2007 - 12.2007
- Maintained and updated appointment calendars
- Answered multi-line telephones, directed calls, and took accurate messages
- Scheduled appointments for patients according to written protocols
- Computed, recorded, and proofread data and other information
- Data Entry, Medical Billing, organize and maintain office files and records, faxed documents, processing incoming and outgoing mail, assisted patients with completing insurance and medical history forms
Education
Associates - Medical Administration
Monroe College
Bronx, NY12.2006
Skills
- Medication therapy
- Drug interactions
- Side effects
- Excellent communication skills
- Attention to detail
- Accuracy in medication dispensing
- Record-keeping
- Medication Administration
- First Aid
- CPR First Aid
- Interpersonal skills
- Teamwork
- Community inclusion implementation
- Tracking system
- Residence Décor
- Creating homelike environment
- Indoor event planning
- Outdoor event planning
Timeline
Assistant Residence Manager
SCO Family of Services
04.2024 - Current
Direct Support Professional
SCO Family of Services
08.2014 - 04.2024
Customer Service Representative
Aegis Communications Group
01.2013 - 08.2014
Clerical Associate
N.Y.C Department - Citywide Administrative Services
01.2010 - 01.2011
Receptionist
William West, D.D.S
01.2007 - 12.2007
Associates - Medical Administration
Monroe College
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