JENNIFER BROWN
Summerville,GA
Summary
Dynamic Retail Manager with nearly two decades of proven success in driving revenue growth and minimizing asset loss. Expertise in visual merchandising and implementing process improvement strategies to maximize store throughput, complemented by a strong background in grocery store operations. Recognized for cultivating talent through structured training and mentorship, fostering a culture of operational excellence and superior customer service. Results-driven leader adept at team collaboration, optimizing inventory, and enhancing customer satisfaction while maintaining adaptability to changing demands.
Overview
9
9
years of professional experience
Work History
Grocery Manager
Ingles Markets
Summerville, GA
04.2024 - Current
- Enhancing organizational agility by creating a culture of continuous learning and transparent knowledge exchange
- Navigating unforeseen customer service challenges with a solution-oriented mindset, preserving store reputation and guest loyalty.
- Assumes full operational oversight in the absence of the Store/Co Manager, maintaining performance standards and team productivity.
- Boosting staff retention and morale by implementing transparent career development paths and performance-based incentives.
- Directing cycle counting and full physical inventories
- Practicing strategic delegation, aligning task assignments with individual team member strengths to maximize operations efficiency
- Managed daily operations, ensuring optimal stock levels and product availability.
Assistant Manager
Thortons
Antioch, TN
05.2023 - 04.2024
- Established KPIs and held semi-annual evaluations to ensure 100% team accountability.
- Assisted in the execution of merchandising and inventory resets, ensuring a premium guest environment and optimal product placement
- Performed daily audits and reconciliations of cash, credit, and digital transactions, identifying, and resolving variances immediately
- Maintained 100% compliance with health and safety regulations, ensuring food production met all standards.
- Developed and implemented strategic initiatives to improve overall performance metrics.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Car-Mart
Rome, GA
02.2022 - 05.2023
- Directed a high-capacity team of multiple associates, consistently meeting and exceeding monthly sales targets and operational KPIs
- Directed end-to-end inventory lifecycles, from acquisition and intake to final sale, ensuring 100% record accuracy
- Acted as a trusted advisor, guiding customers through complex purchasing decisions with technical expertise and transparency.
- Implemented individual development plans to bridge skill gaps and enhance team competency levels
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Implemented performance tracking systems, fostering accountability and continuous improvement among team members.
Store Manager
Mapco
Chattanooga, TN
07.2017 - 02.2021
- Boosted store performance by improving sales techniques and tightening internal controls, leading to a 43% drop in theft.,Established high-level hospitality protocols to ensure seamless and premium guest environment
- Facilitated a continuous feedback with district leadership to identify and resolve operational situations.
- Served as a functional lead for the district, assisting other managers in implementing new sales and loss prevention protocols.
- Created a “culture of excellence” setting the benchmark for service standards and operational discipline.
- Increased store performance metrics by refining sales techniques and tightening internal controls to prevent theft, reducing theft by 43%.
- Mentored team members to enhance customer service and product knowledge.
- Directed daily operations, ensuring compliance with safety and operational standards.
Education
High School -
Trion High School
Trion, GA05.2008
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Employee training
- Store maintenance
- Problem-solving abilities
- Reliability
Timeline
Grocery Manager
Ingles Markets
04.2024 - Current
Assistant Manager
Thortons
05.2023 - 04.2024
Assistant Manager
Car-Mart
02.2022 - 05.2023
Store Manager
Mapco
07.2017 - 02.2021
High School -
Trion High School