Jennifer Brown, CPP
Maggie Valley,NC
Summary
Certified Payroll Professional since August 2020, with a proven track record in managing payroll for over 30,000 employees across all 50 states and Canada. Expertise in mentoring and coaching a team of six Payroll Analysts, fostering a collaborative environment built on strong personal relationships. Over 30 years of experience in payroll and accounting across diverse industries, including construction, manufacturing, and PEO companies. Proficient in various software programs such as UKG and ADP. Results-oriented professional with advanced skills in Excel and MS Office, committed to supporting complex operations while ensuring compliance with checks and balances, including SOX control.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Dragonfly Health
Meza, AZ
06.2025 - Current
- Implemented timekeeping to UKG’s .WFM
- Part one added for non-pharmacy personnel
- Part two added pharmacy employees and time-off requests to WFM
- Process pharmacy payrolls
- Establish correct local tax for all employees and ensure accounts set up with the agencies
Payroll Manager North America
Ingersoll Rand
Davidson, NC
12.2022 - 02.2025
- Due to the small staff (6 direct reports for 10,000 plus employees); I maintained some processes that the team did not have time to complete.
- Address overpayments to current and termed employees.
- Ongoing review and update of standard operating procedures (SOPs) involving US payroll processing; ensuring any changes in procedure are properly documented immediately.
- Complete monthly, quarterly, and annual payroll audits and account reconciliations
- Complete and verify stock payrolls for RSU in the US and Canada.
- Implemented payroll software from ADP GlobalView to UKG.
- Maintain all invoicing for payroll items for the US and Canada.
- Complete all Certified Payroll requests.
- Implemented the use of the Service Now system for payroll escalations.
- Open payrolls and gave final approval for closure of all payrolls.
- Ensure all hours and earnings are balanced with the supporting documentation.
- Verify that terminated employees are paid correctly based on the termination date.
- Ensure SOX controls are followed and improved.
- Give direction on completing unresolved issues.
- Maintain close working relationships with all six direct reports.
- Weekly meeting with the team to see who needs assistance and who can assist
- Bi-weekly 1:1 to dig into workloads and ensure open communications
- Finalize and approve W2s
- Oversaw $41 Million (USD) per month for the United States and 4.5 Million (CAD) for Canada payrolls.
- Review each payroll employee and determine merit increase.
- Offer FPC/CPP training to staff.
- Be the single point of contact for over 300 human resource employees to ensure payroll is not disrupted or delayed.
- Payroll metrics rating from all departments went from 23% satisfaction to 94% in a few months under my leadership.
Senior Payroll Specialist
Leidos, Inc.
Oak Ridge, TN
03.2019 - 11.2021
- Perform all duties for the accurate calculation of wages from beginning to end.
- Primary POC on uploads for biweekly payroll for 30K+ employees.
- Account for all files sent to payroll and ensure that the files are in the proper format.
- Create and maintain a validation file for each biweekly payroll to ensure all employees are paid per the files received.
- Process daily NOC reports; including notification to employees of correction(s) needed and ensuring payments are sent appropriately.
- Process Canadian bi-weekly payroll including wire transfer for taxes.
- Completed updates to PTO, DSL, and other accruable pay types.
- Design, test, and provide feedback on new templates for pay and/or deduction codes as needed.
- Managed 5 payroll specialists. Spearheaded transition from ADP to in-house payroll processing using UKG (formerly UltiPro). Trained and on-boarded new specialists. Provided training in CPP for the team.
- Skilled in preparing detailed reports that include complex computations within Excel spreadsheets.
- Assisted the Director of US Payroll Operations.
- Primary banking POC; including creating wire payments and verification of payments completed.
- Complete and verify stock payrolls (ESPP and RSPP)
- Ensure all taxes are paid to the appropriate tax agency.
- Ensure Social Security limits and the Additional Medicare Tax rates are correct.
- Perform verification and reconciliation of all tasks according to department checks and balances, and investigate any audit discrepancies.
- Recommended and participated in the development of new procedures and policies related to payroll operations; assisted in coordination of approved changes within the payroll processing system; updated affected policy/procedure manuals.
- Initiated payroll processing quality assurance reviews; identified training issues and/or problematic processes to ensure optimal efficiency and error-free operations.
Payroll Specialist
Integrity Taxes & Accounting Services, PLLC
Knoxville, TN
11.2013 - 03.2019
- Client support for all phases of their payroll needs; including payroll calendar, setting up new employee/client accounts, new hire reports, W-2s, 941 reports, custom and accrual reports, paying federal and state unemployment and income taxes, etc.
- Processed child support orders, levies, garnishments, and verification of earnings, as well as 401k, AFLAC, and voluntary deductions.
- Coordinated and interacted with federal and state agencies on issues regarding employee compensation, audits, general deductions, benefits, and retirement.
- Maintained a close professional relationship with clients, and went above and beyond the client’s expectations.
- Complete monthly billing company wide for over 100+ clients for accounting, bookkeeping, and payroll services.
- Complete weekly bookkeeping in QuickBooks for multiple clients.
- Conducting training and on-boarding for clients and employees on multiple payrolls, as well as accounting, and time-keeping software regarding payroll entry and procedures.
Education
Associates - Finance
Southern New Hampshire University
12-2026
Skills
- I am proficient in various payroll and accounting software, including UKG (formerly UltiPro, also known as Ultimate Software), WFM, Kronos, UKG’s WFM, and Workday (human resources only) In addition, I have experience with Accountants World - Payroll Relief, QuickBooks Pro and Enterprise, SwipeClock, I also possess working knowledge of SAP SuccessFactors (HR only), ADP GlobalView, and ADP Celergo
- HUD Certified Payroll
- Extensive working knowledge of Excel, Word, and other Microsoft Office Systems
- Completed Learning Payroll I & II for Canada and Canadian Taxable Benefits & Allowances from PayrollORG (formerly the American Payroll Association)
- Global Payroll Management Certificate Program
- Payroll processing
Certification
Certified Payroll Professional (CPP)
Timeline
Payroll Administrator
Dragonfly Health
06.2025 - Current
Payroll Manager North America
Ingersoll Rand
12.2022 - 02.2025
Senior Payroll Specialist
Leidos, Inc.
03.2019 - 11.2021
Payroll Specialist
Integrity Taxes & Accounting Services, PLLC
11.2013 - 03.2019
Associates - Finance
Southern New Hampshire University