Jennifer Brown
Maggie Valley,NC
Summary
Certified Payroll Professional with over 30 years of experience managing complex payroll operations for 30,000+ employees across the US and Canada. Expert in UKG and ADP systems, with a track record of building and leading teams and optimizing processes to achieve 94% satisfaction ratings. Skilled in SOX compliance, auditing, and advanced Excel reporting ensuring a high level of accuracy. Committed to ensuring accuracy and regulatory compliance within multiple industries and locations.
Experienced with managing end-to-end payroll processes for large organizations. Utilizes comprehensive knowledge of payroll systems and compliance to ensure accuracy and efficiency. Track record of fostering team collaboration and adapting to dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll Manager
Dragonfly Health
06.2025 - Current
- Processed and reviewed bi-weekly payroll for over 2,000 with accuracy
- Ensured payroll processing alignment with Federal Laws by monitoring compliance for 2,000+ bi-weekly payments over 12 months using UKG Pro, resulting in zero audit findings and meeting regulatory deadlines.
- Fostered collaboration with HR and Finance teams during a 12-month payroll cycle to resolve 50+ complex pay discrepancies monthly via UKG Pro, resulting in streamlined cross-departmental communication and reduction of issue resolution time by 40%.
Payroll Manager North America
Ingersoll Rand
03.2022 - 02.2025
- Oversaw monthly payrolls of $41M USD and $4.54M CAD, serving as the single POC for 300+ HR employees to ensure zero disruptions.
- Improved payroll department satisfaction metrics from 23% to 94% within a few months through strategic leadership and process optimization.
- Implemented a major software transition from ADP GlobalView to UKG and integrated ServiceNow for streamlined payroll escalations.
- Directed monthly, quarterly, and annual audits and account reconciliations while ensuring strict adherence to and improvement of SOX controls.
- Managed end-to-end US and Canada stock payrolls for RSUs and maintained all invoicing for regional payroll items.
- Standardized US payroll operations by continuously reviewing and updating SOPs to reflect immediate procedural changes.
- Administered final approvals for opening and closing all payroll cycles and resolved overpayment issues for current and terminated employees.
- Enhanced reporting accuracy by designing advanced Excel spreadsheets for detailed financial tracking and Certified Payroll requests.
- Streamlined payroll operations by managing deployment of HRIS for 3,000+ employee payrolls across US and Canada over a 12-month period, driving 40% faster onboarding with UKG and improving payroll data integrity to exceed SOX compliance benchmarks.
Senior Payroll Specialist
Ledex, Inc.
03.2019 - 11.2021
- Managed end-to-end biweekly payroll calculations and uploads for 30K+ employees, ensuring all files adhered to proper formatting and accuracy.
- Spearheaded the transition from ADP to in-house UKG payroll processing and collaborated on developing new procedures and policies.
- Directed a team of 5 payroll specialists, providing training in CPP and onboarding new hires to maintain operational excellence.
- Processed Canadian bi-weekly payrolls including wire transfers for taxes and updates to PTO, DSL, and other accruable pay types.
- Developed and maintained validation files for every payroll cycle to ensure 100% payment accuracy based on received data files.
- Managed daily NOC reports, notifying employees of necessary corrections and ensuring timely payment processing.
- Oversaw banking operations as the primary POC for wire payments, verification, and completion of ESPP and RSPP stock payrolls.
- Designed and tested custom templates for pay and deduction codes while preparing complex Excel reports for the Director of US Payroll Operations.
- Streamlined workflows by implementing automated data integration between UKG and Excel, resulting in a 25% reduction in payroll processing time over a 12-month period and achieving consistent biweekly payroll accuracy for 30K+ employees.
Senior Payroll Specialist
Integrity Taxes & Accounting Services, PLLC
11.2013 - 03.2019
- Client support for all phases of their payroll needs; including payroll calendar, setting up new employee/client accounts, new hire reports, W-2s, 941 reports, custom and accrual reports, paying federal and state unemployment and income taxes, etc.
- Processed child support orders, levies, garnishments, and verification of earnings, as well as 401K, AFLAC, and voluntary deductions.
- Coordinated and interacted with federal and state agencies on issues regarding employee compensation, audits, general deductions, benefits, and retirement.
- Maintained a close professional relationship with clients, and went above and beyond the client's expectations.
- Complete monthly billing compliance for over 100+ clients for accounting, bookkeeping, and payroll services.
- Conducting training and on-boarding for clients and employees on multiple payrolls, as well as accounting, and time-keeping software regarding payroll entry and procedures.
- Ensured compliance with state laws by auditing payroll transactions weekly for 100+ clients over a two-year span, utilizing QuickBooks and Paychex to minimize regulatory discrepancies and pass all external audits.
- Provided comprehensive client support for all payroll phases, including tax payments, new hire reporting, and custom accrual reports for over 100 clients monthly.
Education
Global Payroll Manager -
Payroll.Org
San Antonio, TX01-2022
Associate of Science - Finance
Southern New Hampshire University
Manchester12-2006
Skills
- Hard Skills: Including UKG, UKG’s WFM, And Workday (Human Resources Only) In Addition, I Have Experience With Accountants World - Payroll Relief, QuickBooks Pro And Enterprise, SwipeClock, I Also Possess Working Knowledge Of SAP SuccessFactors (HR Only), ADP GlobalView, And ADP Celergo Expert level MS Office Excel and Word
- Soft Skills: Expert-level Knowledge Of Federal, State, And Local Payroll Regulations, Tax Compliance, And Reporting Requirements Process improvement and systems-savvy mindset, with a track record of streamlining payroll operations and leveraging technology Lead or co-lead payroll system implementations, upgrades, and integrations with timekeeping, HRIS, and financial systems Partnered closely with Human Resources, Finance, Accounting, and Procure-to-Pay stakeholders to drive operational excellence, strong controls, and continuous improvement across payroll processes and systems Thrive in an environment where priorities can shift quickly, and adaptability is key Manage the end-to-end flow of HCM financial data (payroll, benefits, taxes, labor costing), ensuring accuracy and compliance with GAAP Drive continuous improvement initiatives to automate processes, enhance reporting, and improve cross-module performance Establish and maintain standard operating procedures (SOPs), documentation, and service level expectations across regions and providers Maintain up-to-date knowledge of payroll legislation, tax laws, and regulatory changes in both countries
Certification
- Global Payroll Management Payroll.Org 2022
- Payroll Processing, Payroll Auditing, Payroll Tax Filing Payroll.Org 2022
- Certified Payroll Professional Payroll.Org 2020
Timeline
Payroll Manager
Dragonfly Health
06.2025 - Current
Payroll Manager North America
Ingersoll Rand
03.2022 - 02.2025
Senior Payroll Specialist
Ledex, Inc.
03.2019 - 11.2021
Senior Payroll Specialist
Integrity Taxes & Accounting Services, PLLC
11.2013 - 03.2019
Associate of Science - Finance
Southern New Hampshire University
Global Payroll Manager -
Payroll.Org