Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
19
19
years of professional experience
Work History
Cashier, Service Desk
Walmart
07.2022 - Current
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Opening Manager
McDonalds
12.2020 - 07.2022
Delegated daily tasks and oversaw employees.
Prepared Pproduct for daily deliveries on time and in alignment with specifications.
Trained employees , ensuring compliance with top quality standards.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Fielded customer complaints and comments.
Crew Member
McDonald's
10.2018 - 11.2020
Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier, Service Desk, Cash Office
Walmart
05.2017 - 09.2018
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Print Manager
Wapakoneta Daily News
03.2014 - 05.2017
Scheduled and organized print jobs.
Took orders and scheduled them for sheet fed press.
Helped organize and run bindery so that jobs were finished in a timely manor.
Ordered press and bindery products.
Graphic Artist
Wapakoneta Daily News
09.2004 - 03.2014
Used Adobe InDesign 5.5, Adobe Photoshop CS5.1, Adobe Acrobat Pro, Open Office, Neo Office and Illustrator to create images and layouts.
Created digital image files for use in digital and traditional printing methods.
Met with customers to present mockups and collect information for adjustments.
Designed graphics for websites, logos and promotions for marketing purposes.
Laid out daily newspaper publications.
Completed final touches for projects before rollout.
Created advertisements, brochures and logo designs to promote new products and programs.
Education
Associate of Arts - Design And Visual Communications
The Art Institute of Pittsburgh
Pittsburgh, PA
12.1993
High School Diploma -
Wapakoneta High School
Wapakoneta, OH
05.1991
Skills
Belt Conveyors
Customer Retention
Stock Rotation
Business Opportunity Development
Customer Satisfaction
Payment Transactions
Filing Systems
Credit Card Transaction Processing
Digital Payments
Cash Register Operations
Money Handling
Answering Customer Questions
Sales Transactions
Stock Replenishment
Timeline
Cashier, Service Desk
Walmart
07.2022 - Current
Opening Manager
McDonalds
12.2020 - 07.2022
Crew Member
McDonald's
10.2018 - 11.2020
Cashier, Service Desk, Cash Office
Walmart
05.2017 - 09.2018
Print Manager
Wapakoneta Daily News
03.2014 - 05.2017
Graphic Artist
Wapakoneta Daily News
09.2004 - 03.2014
Associate of Arts - Design And Visual Communications