Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
REFERENCES
Timeline
Generic
Jennifer Bucci

Jennifer Bucci

Erie,PA

Summary

Engaging Customer Service Representative with a background in creative writing and communication. Skilled in fostering positive customer experiences through effective storytelling and engaging interactions. Developed a personal brand as a published author, promoting works on social media to connect with diverse audiences.

Overview

1
1
Certification
15
15
years of professional experience

Work History

Published Children's Author

Self Employed Writer
Erie, Pennsylvania
08.2024 - Current

Published children's author dedicated to crafting imaginative, engaging stories for young readers.

  • Crafted original characters, storylines, and themes that inspired creativity and a love of reading in young audiences.
  • Researched topics for accuracy and depth in writing.
  • Collaborated with publishers and creative professionals to bring books from concept to publication.
  • Created a personal brand to showcase writing style and connect with readers. through website and regular blog updates.
  • Marketed published works on social media platforms like Twitter and Facebook to reach a broader audience and increase reader engagement.

Beauty Advisor

Sally Beauty
04.2022 - 05.2023
  • Processed payments, entering sales in register for prompt customer service.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Licensed Esthetician

Massage Envy Spa
01.2020 - 03.2020
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Advised clients on proper home-care regimens.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Educated patients on treatment options.
  • Handled busy schedules and stayed on top of key deadlines.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Stocked treatment rooms with proper supplies.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.
  • Developed individualized, therapeutic skin care programs.
  • Welcomed clients arriving for appointments.
  • Discussed procedures and treatment options with clients.
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments
  • Handled busy schedules and stayed on top of key deadlines

Photographer/Videographer-Owner

Conley Visuals
09.2011 - 01.2020
  • Planned and prepared for on-location and studio shoots.
  • Photographed high-quality images for various print and digital projects.
  • Offered image proofs to help clients choose best photos from shoot.
  • Took photos from different angles and perspectives to capture perfect images.
  • Assisted clients with creative ideas for photography needs.
  • Digitally edited photos to enhance appearance.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Monitored trends in photography to stay current in industry.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Captured stunning images for variety of projects.
  • Shot photographs in controlled lab, field, and remote environments.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Collaborated with clients to create engaging photo albums.

Education

Associate of Science - Liberal Arts And General Studies

Edinboro University of Pennsylvania
Edinboro, PA
09-2002

High School Diploma -

Nicholas County High School
Summersville, WV
09-1995

Certification - Eyelash Extensions

Eye Design
East New York, NY
07-2020

Certification - Lash Lifting

Ellebana
Mentor, OH
06-2020

Diploma - Aesthetics

Laurel Technical Institute
Meadville, PA
01-2019

Skills

  • Excellent Written and Verbal Communication
  • Customer engagement
  • Creative writing
  • Social media marketing
  • Story development
  • Time management
  • Communication skills
  • Problem solving
  • Strong research skills
  • Social media
  • Customer service
  • Visual merchandising
  • Product recommendation
  • Team collaboration
  • Attention to detail
  • Sales coordination
  • Cash handling
  • Retail experience
  • Licensed cosmetologist
  • Returns processing
  • Payment processing
  • Verbal and written communication
  • Multitasking and organization
  • Inventory control
  • Loyalty program management
  • Digital photography
  • Photo editing
  • Image composition
  • Creative direction
  • Studio lighting
  • Visual storytelling
  • Microsoft suite proficient
  • Adobe illustrator
  • Lighting setup
  • Advanced camera skills
  • Strong exposure techniques
  • Shot composition

Accomplishments

    Published Photographer

    (Grandfathered member) of the Erie Phil members board.

    Member of the Associated Skin Care Professionals (ASCP)

Certification

Certified in Dermaplaning

Certified in Lash lifting

Certified in Eye Extensions

Certified in Microneedling

REFERENCES

Melissa Blair

Instructor of Aesthetics

Laurel Technical Institute

(814) 282-2344

Michelle Ritz

The Lodge at Geneva On The Lake

(814) 790-0830

Timeline

Published Children's Author

Self Employed Writer
08.2024 - Current

Beauty Advisor

Sally Beauty
04.2022 - 05.2023

Licensed Esthetician

Massage Envy Spa
01.2020 - 03.2020

Photographer/Videographer-Owner

Conley Visuals
09.2011 - 01.2020

Associate of Science - Liberal Arts And General Studies

Edinboro University of Pennsylvania

High School Diploma -

Nicholas County High School

Certification - Eyelash Extensions

Eye Design

Certification - Lash Lifting

Ellebana

Diploma - Aesthetics

Laurel Technical Institute
Jennifer Bucci