Jennifer Buckland
Lebec,CA
Summary
Detail-oriented professional with customer service and dispatch support experience in remote operations, specializing in order coordination and issue resolution. Proven ability to maintain clear communication and meet service standards in fast-paced environments. Extensive background in hospitality, including food handling and inventory organization, providing consistent support for kitchen and guest-facing tasks.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Remote Commercial Account Associate
Hayek Insurance Agency Inc.
Carlsbad, CA
09.2025 - Current
- Kept client account records accurate, including policy documents, endorsements, and invoices.
- Executed the renewal process for existing client accounts and ensured timely completion.
- Managed commercial insurance accounts for agency clients
- Reviewed policies for accuracy and coverage alignment
- Processed policy changes, endorsements, and renewals with careful attention to detail.
- Facilitated seamless account management by handling customer account openings, modifications, and closures.
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cook/Host
Café 1600
Bakersfield, CA
01.2025 - 05.2025
- Prepared breakfast and lunch items for Café 1600's daily service.
- Cooked menu dishes using standard recipes and kitchen procedures.
- Monitored food temperatures and followed safe handling practices.
- Assisted head chef with daily food preparation, contributing to smooth kitchen operations. Prepared banquet area for service, ensuring efficient setup and breakdown. Front and back of the house experience. Maintained proper food labeling and storage practices, supporting food safety standards. Hospitality course, kitchen safety; knife, prep and line set up and breakdown, grill and fryer and flattop, and first aid and safety procedures.
Sandwich Artist
Subway/Speedway Gas
Lebec, CA
06.2024 - 08.2024
- Adhered to food safety procedures for temperature checks and ingredient handling, ensuring quality and safety of food served.
- Managed inventory of fresh bread, meats, cheeses, vegetables, and condiments to provide customers with optimal selections for their meals.
- Greeted customers and answered menu questions with friendly service.
- Maintained cleanliness of prep areas, equipment, and dining surfaces to support food safety and customer satisfaction.
Store Clerk
See’s Candy
Ventura, California
09.2023 - 12.2023
- Created visually appealing displays and upsold items.
- Assisted customers with See’s Candy product selections and gift recommendations.
- Operated cash register and handled sales transactions with accuracy.
- Wrapped boxed chocolates and prepared seasonal gift orders.
Owner/Operator
Buckland Mercantile
Frazier Park, CA
09.2020 - 11.2021
- Established first resale shop in area, specializing in items from Costco. Managed all business operations as sole proprietor. Fostered community engagement through organizing first swap meet with sushi truck in Frazier Park, resulting in 40% sales increase in final months. Ordering items for store, paying all bills, moving furniture, delivery, learned all aspects of running a business, with strong customer service skills.
- Directed daily operations for Buckland Mercantile retail and merchandise activities.
- Managed inventory ordering, receiving, and stock organization across store spaces.
- Delivered exceptional customer service to enhance shopping experience., answered questions, and resolved sales concerns professionally.
Education
Culinary Arts Program -
Bakersfield Adults School
Bakersfield, CA06-2025
EMT 1 Certification - Emergency Medicine
Ventura College
Ventura, CA05-1998
General Education Diploma -
Rio Mesa High School
Oxnard, CASkills
- Commercial insurance operations
- Policy transaction processing
- Policy change processing
- Renewal administration
- Client onboarding processes
- Commercial account service
- Client relations
- Customer and staff collaboration
- Time management
- Multitasking
- Performed under pressure in a fast-paced environment
- Multitasking
- 10-key
- Data entry
- Food station organization
- Maintained kitchen equipment
- Followed all safety practices
- Friendly, positive attitude
Certification
- Premier Food Safety - California Food Handler Certificate
- EMT Certification- EMT 1 certification
Affiliations
- Former Board Member / Volunteer for Mountain Memories Association - 2019 - Present
- VFW Auxiliary President - 2022- 2024 - Volunteer for Events
Timeline
Remote Commercial Account Associate
Hayek Insurance Agency Inc.
09.2025 - Current
Cook/Host
Café 1600
01.2025 - 05.2025
Sandwich Artist
Subway/Speedway Gas
06.2024 - 08.2024
Store Clerk
See’s Candy
09.2023 - 12.2023
Owner/Operator
Buckland Mercantile
09.2020 - 11.2021
Culinary Arts Program -
Bakersfield Adults School
EMT 1 Certification - Emergency Medicine
Ventura College
General Education Diploma -
Rio Mesa High School