Jennifer Budd
Ellenville,NY
Summary
I am a personable and dedicated Customer Service Representative with extensive experience in the retail industry, complemented by my role as a detail-oriented Client Service Associate with excellent organizational skills. Skilled in engaging with all customer types, I am seeking a new position where hard work and dedication are highly valued. I am a solid team player with an upbeat, positive attitude and a proven ability to establish rapport with clients. I am driven to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-driven, I have a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Resolution
Computershare
11.2022 - Current
- Collaborated with other departments to ensure resolution of complex customer service issues.
- Developed relationships with customers by providing exceptional customer service experiences.
- Maintained a high level of professionalism in all interactions with customers and colleagues alike..
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensured compliance with applicable laws, regulations, industry standards, and company procedures.
Digital Team Member
Wal-Mart Inc.
Monticello, NY
08.2021 - 11.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned items when pulling from shelves to update system stock information.
- Completed pickup and shopping orders for customers within local area.
Guest Room Attendant
The Kartrite Resort & Indoor Waterpark
Monticello, NY
02.2020 - 07.2021
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors.
- Managed linen cart by keeping neat and organized.
- Replenished each guest room with water glasses, toiletries and paper products.
- Cleaned and returned vacant rooms to occupant-ready status.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Fresh Cap Supervisor
Wal-Mart Inc.
Napanoch, NY
03.2019 - 03.2020
- Managed FRESH CAP team of 5 members, ensuring all tasks were completed on time and to the highest standard for process.
- Trained new employees on systems, processes, and procedures related to their role within the organization.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Coordinated restocks to keep retail bunker organized and full for customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Department Manager
Wal-Mart Inc.
Monticello, NY
04.2016 - 03.2019
- Ensured compliance with all safety regulations in the workplace.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Co-Manager
Rite Aid
Monticello, NY
04.2015 - 04.2016
- Administrative tasks, including emailing action plans to the district manager.
- Unloading trucks and checking in vendors.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordering and keeping track of product outs to ensure that product is in for customer flow
- Ensuring that all policies and procedures are followed
- Utilize Kronos knowledge to ensure daily completion of Time Cards.
Overnight Support Manager
Wal-Mart Inc.
Middletown, NY
08.2009 - 04.2015
- Monitored employee performance and provided feedback on areas needing improvement.
- Ensured that all staff adhered to company policies and procedures.
- Trained new hires in job duties and safety protocols.
- Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Addressed any issues raised by employees during their shift in a timely manner.
- Maintained safe work and collaboration spaces for night employees.
Overnight Dry Grocery/ General Merchandise Associate
Wal-Mart Inc.
Middletown, NY
02.2004 - 08.2009
- Checked expiration dates on all food items to ensure quality control standards were met.
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Associates of Arts in Health Care Administration (AAHCA) -
University of Phoenix
09.2010
High School Diploma -
Middletown High School
06.2000
Skills
- Email Etiquette
- Adaptability and Flexibility
- Written Communication
- 65 wpm Typing Speed
- Time Management
- Team Collaboration
- Product and service knowledge
- Customer service excellence
References
- Matthew Mattern, Fishkill, NY, 845-741-1590
- Ruth Fitzgerald, Cuddebackville, NY, 845-901-3667
- Krystal Kellerman,Baytown, TX, - 936-207-0147
References
References available upon request.
Timeline
Customer Service Resolution
Computershare
11.2022 - Current
Digital Team Member
Wal-Mart Inc.
08.2021 - 11.2022
Guest Room Attendant
The Kartrite Resort & Indoor Waterpark
02.2020 - 07.2021
Fresh Cap Supervisor
Wal-Mart Inc.
03.2019 - 03.2020
Department Manager
Wal-Mart Inc.
04.2016 - 03.2019
Co-Manager
Rite Aid
04.2015 - 04.2016
Overnight Support Manager
Wal-Mart Inc.
08.2009 - 04.2015
Overnight Dry Grocery/ General Merchandise Associate
Wal-Mart Inc.
02.2004 - 08.2009
Associates of Arts in Health Care Administration (AAHCA) -
University of Phoenix
High School Diploma -
Middletown High School