Jennifer Bujanos
Supercuts
Lochbuie,CO
1
Language
4
years of professional experience
Skilled cosmetologist recognized for exceptional communication and active listening. Experience in fostering client relationships and implementing effective feedback mechanisms to improve service quality and customer satisfaction.
Results-driven cosmetologist proficient in executing diverse hair cutting and styling techniques. Committed to maintaining high sanitation standards and enhancing client experiences through streamlined appointment scheduling and tailored product recommendations.
Work History
Cosmetologist
3 Years 8 Months- Provided personalized consultations to determine client preferences and style goals.
- Executed a variety of hair cutting, and styling techniques to meet client needs.
- Maintained cleanliness and organization of workstations and tools to ensure safety and efficiency.
- Assisted in training new staff on standard operating procedures and customer service expectations.
- Developed strong customer relationships, enhancing client retention through exceptional service delivery.
- Streamlined appointment scheduling process to optimize workflow and reduce wait times for clients.
- Implemented product recommendations tailored to individual client hair types and conditions.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Customer Service Specialist
6 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients with product selection, enhancing their overall experience and satisfaction.
- Collaborated with team members to maintain a clean and organized salon environment.
- Implemented feedback mechanisms to gather client insights for continuous improvement of services.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Cosmology - Cosmology
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Scheduling appointments
Clear communication
Men and women haircuts
Customer consultation
Professionalism and ethics
Sanitation practices
Product knowledge
Client education
Continuing education
Relationship building
Relationship building and management
Bleaching
dyeing
and tinting
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Supercuts
02.2023 - CurrentRead More
Customer Service Specialist
Beauty Brands Salon & Spa
05.2022 - 11.2022Read More
Empire Beauty School
Cosmology from Cosmology
Read More