Jennifer Bullock
Robinson,IL
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Mobile Excpert
OSL Retail Services
04.2022 - Current
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Tracked and recorded department inventory of products.
- Operated product tools, equipment and point of sale terminals.
- Assisted and supported training of new sales associates.
- Maintained accurate records of sales and customer information.
Online Pick up
Walmart
01.2021 - 04.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
Packer
Resource Temp
04.2020 - 09.2020
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
Merchandiser
Acosta Sales & Marketing
12.2014 - 11.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Conducted regular store audits to verify compliance with company policies.
- Implemented sales strategies to generate leads and maximize profit margins.
Family Child Care Provider
Fcc Director Army
07.2008 - 04.2012
- Implemented daily routines and activities to stimulate and engage children.
- Developed lessons and activities to promote children's physical and emotional development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Logged information regarding naps, feedings and any medications administered.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Encouraged children's emotional and social development.
- Created and implemented activities to promote language development.
- Monitored children's activities to verify safety and wellbeing.
Education
No Degree - Medical Assisting
Lincoln Trail College
Robinson, ILAssociate - Early Childhood Education
Barstow Community College
Barstow, CAGED -
Killeen
State Of Texas09.2000
Skills
- Inventory Oversight
- Personal Integrity
- Promotional Events
- Exceeding Customer Expectations
- Cash Counting
- Purchase Packaging
- Merchandise Recommendations
- Mobile Devices
- Monitor Security
- Store Cleaning
- Explaining Benefits
- Till Counting
- Building Customer Loyalty
- Safe Equipment Handling
- POS Inventory System Operation
- Register Opening and Closing
- Sales Contracts
- Customer Care
- Issue Refunds
- Returns and Exchanges
- Safety and Cleanliness Standards
- Customer Service and Assistance
- Excellent Written and Verbal Communication
- Wireless Accessories
- Strong Communication and Interpersonal Skills
- Customer Interaction
- Teamwork and Collaboration
- Operate Cash Register
- Store Policies and Procedures
- Positive Customer Engagement
- Credit and Debt Card Processing
- Loss Prevention Goals Monitoring
- Merchandising and Display
- Goal-Driven
- Trade-In Quotes
Timeline
Mobile Excpert
OSL Retail Services
04.2022 - Current
Online Pick up
Walmart
01.2021 - 04.2021
Packer
Resource Temp
04.2020 - 09.2020
Merchandiser
Acosta Sales & Marketing
12.2014 - 11.2018
Family Child Care Provider
Fcc Director Army
07.2008 - 04.2012
No Degree - Medical Assisting
Lincoln Trail College
Associate - Early Childhood Education
Barstow Community College
GED -
Killeen