Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Clark

Tacoma,WA

Summary

Dynamic professional with experience at Marriott Hotel, excelling in customer satisfaction and team training. Proven ability in sales management and crisis intervention, enhancing client relationships and operational efficiency. Skilled in performance optimization and documentation, fostering a supportive environment that drives success and well-being for clients and staff alike.

Outgoing Wireless Sales Associate offering 5 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

9
9
years of professional experience

Work History

Mobile Expert

OSL Retail Services
03.2025 - Current
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.


Residential Counselor

Community Youth Services
03.2022 - 05.2024
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Developed and maintained relationships with community resources to provide additional support services.

Home Health Aide

Korean Women's Association
07.2021 - 03.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Hotel Front Desk Supervisor

Marriot Hotel
02.2016 - 04.2021
  • Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Fostered safe lodging environment with reliable and effective security services.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Education

Associate of Applied Science - Human Services

Clover Park Technical College
Lakewood, WA
05-2027

Skills

  • Continuous integration tools
  • API integration
  • Performance optimization strategies
  • Version control systems
  • Task prioritization
  • Trauma-informed counseling
  • Supply replenishment
  • Counseling and coaching
  • Substance abuse disorders
  • Patient education
  • Residential treatment programs
  • Safety management
  • Sales management
  • Recruiting and interviewing
  • Goal setting
  • Regulatory compliance
  • Cross-functional team management
  • Financial management
  • Documentation and reporting
  • Key performance indicators

Languages

English
Full Professional

Timeline

Mobile Expert

OSL Retail Services
03.2025 - Current

Residential Counselor

Community Youth Services
03.2022 - 05.2024

Home Health Aide

Korean Women's Association
07.2021 - 03.2022

Hotel Front Desk Supervisor

Marriot Hotel
02.2016 - 04.2021

Associate of Applied Science - Human Services

Clover Park Technical College

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Melissa Clark