Hi, I’m
Shaylee Tapia-Montoya
Albuquerque,NM
Summary
Reliable and upbeat Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
years of professional experience
1
Language
Work History
T-Mobile
Mobile Expert
06.2022 - Current
Job overview
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
T-Mobile
Customer Service Representative
01.2022 - 06.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Nusenda Credit Union
Video Teller Agent
04.2021 - 01.2022
Job overview
- Enhanced customer satisfaction by efficiently handling video teller transactions and inquiries.
- Streamlined the transaction process for customers by providing quick and accurate account information.
- Maintained security protocols for each session, safeguarding sensitive customer data during transactions.
- Increased customer retention through attentive service and proactive problem-solving during interactions.
Education
University of Arizona, Global CampusChandler, AZ
Bachelor of Arts from Marketing
06.2024
University Overview
- magna cum laude graduate
- Honor Roll [Fall of 2023]
- 3.86 GPA
Skills
- Continuous integration tools
- Mobile Device Management
- API Integration
- Mobile Application Development
- Customer Assistance
- Computer Proficiency and Microsoft Office
- Team building
- Documentation And Reporting
- Product and Service Sales
- Merchandise Receiving and Handling
Timeline
Mobile Expert
T-Mobile
06.2022 - Current
Customer Service Representative
T-Mobile
01.2022 - 06.2023
Video Teller Agent
Nusenda Credit Union
04.2021 - 01.2022
University of Arizona, Global Campus
Bachelor of Arts from Marketing
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